HR Operations Director

Director, Human Resources Operations — Aura Logistics Group

Dallas, TX | January 2024 – Present

• Managed the corporate deployment of Workday HCM across 3 corporate offices, migrating profiles for 1,200+ employees and improving monthly payroll processing efficiency by 24%.
• Negotiated new regional healthcare and benefits contracts with 3 major insurance providers, reducing company-wide premium expenditures by 14% ($185,000 annually).
• Overhauled the standard employee onboarding program using Lattice, boosting 90-day retention by 18% and cutting average administrative time-to-hire by 15 days.
• Audited multi-state payroll practices to ensure compliance with FLSA standards, identifying and correcting 8 classification discrepancies to mitigate legal risk.

HR Operations Manager — Apex Retail Partners

Austin, TX | September 2020 – December 2023

• Supervised a team of 4 HR coordinators managing benefits administration and employee inquiries for a workforce of 800+ hourly staff across 15 retail sites.
• Standardized the performance appraisal lifecycle by transitioning to Lattice, raising self-evaluation completion rates from 64% to 92% over a 12-month period.
• Automated standard HR ticketing systems using Zendesk Integration, reducing employee request resolution times by 35% and saving 12 manual hours weekly.
• Conducted weekly headcount reconciliation audits against corporate payroll records, lowering administrative billing errors by 22% and recovering $45,000 in vendor overpayments.

HRIS administration, Workday HCM, Payroll processing, Benefits optimization, FLSA compliance, Employee onboarding, Vendor management, Performance management, Lattice, Zendesk, Microsoft Excel, Data reporting, Multi-state compliance, Workforce planning

Workday HCM System Deployment

Role: Lead HR Director

Tools: Workday HCM, Microsoft Excel, Slack

Managed the 6-month migration from legacy spreadsheets to Workday HCM for 1,200 employees, completing the transition 2 weeks early and eliminating manual data entry errors by 40%.

Benefits Restructuring Initiative

Role: HR Operations Manager

Tools: Lattice, Excel, Microsoft Teams

Audited and consolidated employee benefits plans, saving the company $185,000 in annual insurance premiums while maintaining equivalent coverage levels.

• Senior Professional in Human Resources (SPHR) (2024)
• Professional in Human Resources (PHR) (2022)

• Languages: English (Native), French (Conversational)
• Professional Affiliations: Member, Society for Human Resource Management (SHRM)
• Availability: 2 weeks notice