Training Specialist Manager

Training Specialist Manager — Pinnacle Enterprise Systems

Denver, CO | January 2024 – Present

• Directed the design and rollout of 15 new leadership development courses for 1,200+ employees, increasing participant post-assessment evaluation scores by 28% and overall feedback ratings to 4.9 out of 5.0.
• Administered an annual corporate training and development budget of $220,000, renegotiating service level agreements with 4 external vendor groups to reduce overall operational expenses by 16%.
• Managed a team of 3 instructional designers to overhaul the company-wide compliance curriculum in Workday LMS, boosting the system compliance rate from 78% to 99% and resolving over 150 platform tickets.
• Coordinated monthly virtual onboarding cohorts for 450+ new hires, reducing time-to-productivity from 25 days to 17 days and improving first-year employee retention across 4 business units by 16%.

Senior Training Specialist — Summit Financial Group

Boulder, CO | June 2020 – December 2023

• Facilitated 75+ virtual and in-person professional development workshops for a workforce of 1,400 employees, maintaining an average participant satisfaction score of 96% across all learning sessions.
• Designed 8 customer service e-learning modules using Articulate Storyline, which decreased customer resolution times by 18% and increased first-contact resolution rates by 14% in the first 2 quarters.
• Migrated 1,800 historical employee training records to a centralized cloud LMS database, resolving 250 data entry discrepancies and reducing weekly administrator processing hours by 35%.
• Organized training logistics, schedules, and materials for 90+ annual learning events, optimizing room utilization and vendor contracts to save $14,000 in operational costs during the fiscal year.

LMS administration, Instructional design, Curriculum development, Training delivery, Onboarding coordination, Corporate compliance tracking, Vendor management, Survey evaluation, Needs assessment, Professional development, Workday LMS, Articulate Storyline, Adobe Captivate, Zoom, Microsoft Excel

Enterprise LMS Migration

Role: Implementation Lead & Training Specialist Manager

Tools: Workday LMS, Microsoft Teams, SharePoint, Excel

Led the migration of training records for 1,800 employees to a new LMS platform, completing the project 2 weeks ahead of schedule and saving $18,000 in migration costs.

Virtual Onboarding Redesign

Role: Project Lead

Tools: Zoom, Articulate Storyline, Google Workspace, Slack

Redesigned the new hire onboarding process for remote workers, increasing training survey engagement by 45% and reducing initial onboarding time by 3 days.

• Certified Professional in Talent Development (CPTD) (2024)
• Certified Professional in Training Management (CPTM) (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Volunteer adult literacy tutor for the Denver Public Library (2021-present)
• Availability: 2 weeks notice