Training Specialist

Training Specialist — Summit Enterprise Training

Denver, CO | January 2024 – Present

• Formulated and executed a structured sales onboarding curriculum for 150+ associates, utilizing Articulate Storyline to build interactive modules that boosted quarterly quota attainment by 19%.
• Administered Workday LMS for 2,500 enterprise users, configuring course paths, resolving ticket issues, and achieving a 98% training compliance rate while reducing enrollment errors by 40%.
• Facilitated weekly virtual workshops on leadership skills, maintaining a 4.8/5.0 average participant satisfaction score across 85 sessions for departments including sales and operations.
• Collaborated with department heads to conduct comprehensive training needs analyses, designing 12 customized e-learning modules that saved the company $45,000 in external vendor licensing fees.

Learning and Development Coordinator — Vanguard Business Services

Boulder, CO | August 2021 – December 2023

• Coordinated the corporate onboarding process for 350+ new hires annually, shortening the average time-to-productivity from 24 days to 17 days through gamified learning and manager feedback.
• Developed 8 customer service training modules in Adobe Captivate, which decreased customer resolution times by 15% and increased first-contact resolution rates by 12% in the first quarter.
• Managed the scheduling and logistics of 40+ annual instructor-led training (ILT) sessions, optimizing room utilization and vendor contracts to save $12,000 in operational venue rentals.
• Evaluated post-course feedback metrics in Excel to generate weekly reports for HR leadership, leading to curriculum adjustments that increased average course completion rates from 72% to 94%.

Instructional design, ADDIE model, Curriculum development, Learning Management Systems (LMS), LMS administration, Articulate Storyline, Adobe Captivate, E-learning development, Needs assessment, Facilitation, Corporate onboarding, Compliance training, Stakeholder alignment, Zoom Events, Workday LMS

Enterprise LMS Migration

Role: Project Lead & Content Administrator

Tools: Workday LMS, Jira, Articulate Storyline

Directed the migration of 120 e-learning courses to a new LMS platform, completing the project 2 weeks ahead of schedule with zero data loss and training 45 administrators.

Global Compliance Curriculum Redesign

Role: Instructional Designer & Trainer

Tools: Adobe Captivate, Zoom Events, Slack

Overhauled the annual compliance training curriculum for 1,200 international employees, achieving 100% completion in 30 days and reducing compliance incidents by 33%.

• Certified Professional in Talent Development (CPTD) (2024)
• Associate Professional in Talent Development (APTD) (2022)

• Languages: English (Native), Spanish (Professional Working)
• Volunteer Work: Led job readiness and resume writing workshops for a Denver community center (2023-present)
• Availability: 2 weeks notice