Employee Relations Manager

Employee Relations Manager — Apex Logistics Group

Charlotte, NC | January 2024 – Present

• Led a team of 3 HR specialists to resolve 120+ annual workplace grievances using HR Acuity, reducing average investigation cycle time from 18 to 11 days.
• Standardized the corporate dispute resolution protocol for 4,500 employees, lowering EEOC charges by 42% and litigation costs by $180,000 over 18 months.
• Partnered with executive leadership to conduct 14 compliance audits across 6 distribution centers, resolving 98% of ADA accommodation requests within 10 days.
• Designed and facilitated proactive conflict management training for 150+ managers, resulting in a 35% year-over-year reduction in formal policy complaints.

Employee Relations Specialist — Beacon Retail Partners

Atlanta, GA | June 2020 – December 2023

• Investigated 85+ cases of policy violations, including discrimination and harassment allegations, completing all formal reports within a 14-day KPI limit.
• Managed regional FMLA and ADA accommodations for 1,200 retail employees, saving 150+ administrative hours through the deployment of Workday automation.
• Mediated 40+ high-friction manager-employee disputes using structured interest-based bargaining methods, achieving mutually signed resolutions in 88% of cases.
• Analyzed employee exit interview data via Tableau to identify retention issues, delivering insights that reduced regional store turnover by 18% in 12 months.

Conflict resolution, Employment law compliance, EEOC filings, Workplace investigations, Mediation, Title VII, ADA & FMLA administration, Union relations, Workday HRIS, HR Acuity, Tableau, Policy development, Case management, Root-cause analysis

Workplace Grievance Redesign

Role: Lead Investigator & Policy Architect

Tools: HR Acuity, Workday, Microsoft Teams, SharePoint

Redesigned the intake and tracking system for harassment complaints, reducing resolution times by 32% and increasing employee satisfaction with the process by 25%.

Proactive Manager Mediation Program

Role: Chief Mediator & Trainer

Tools: Zoom, PowerPoint, Microsoft Excel

Rolled out a mediation and compliance workshop to 40 regional managers, resulting in a 40% reduction in employee escalations to HR over 12 months.

• SHRM Certified Professional (SHRM-CP) (2021)
• Professional in Human Resources (PHR) (2022)
• Certified Employee Relations Professional (CERP) (2023)

• Languages: English (Native)
• Volunteer Work: Pro-bono career coaching for local veterans (2022-present)
• Availability: 2 weeks notice