Corporate Training Instructor

Corporate Training Specialist — Apex Enterprise Solutions

Atlanta, GA | October 2023 – Present

• Designed and facilitated 14 training programs for 650+ corporate employees, resulting in a 24% increase in sales readiness and product knowledge scores across 4 regional branches.
• Administered the corporate LMS transition for 1,200 active users, automating course assignments and decreasing compliance reporting times by 15 hours per week.
• Developed 8 interactive e-learning modules using Articulate Storyline 360, leading to a 32% improvement in self-paced course completion rates within the first 6 months.
• Re-engineered the employee onboarding curriculum, reducing time-to-productivity for new hires from 22 days to 16 days while maintaining a 94% training satisfaction rating.

Training Instructor — Meridian Global Commerce

Atlanta, GA | July 2021 – September 2023

• Coordinated and executed training logistics for 45 monthly professional workshops, supporting 900+ retail and corporate associates with a training budget of $120,000.
• Partnered with 5 department heads to conduct annual skills gap analyses, identifying workflow inefficiencies and implementing targeted coaching that saved $45,000 in labor costs.
• Curated a library of 50+ training videos and resource guides, increasing employee portal engagement by 40% and lowering training-related support tickets by 35%.
• Facilitated customer service workshops for 220 customer support reps, helping raise customer satisfaction (CSAT) scores from 78% to 92% over a 12-month period.

Corporate training, Instructional design, Curriculum development, E-learning development, Adult learning theory, Needs assessment, Skills gap analysis, Facilitation, Learning Management Systems (LMS), Articulate Storyline 360, Adobe Captivate, Camtasia, Zoom Rooms, Microsoft Teams, TalentLMS, Cornerstone OnDemand, Kirkpatrick evaluation model, ADDIE framework, Technical writing

LMS Migration and Automation

Role: Project Lead

Tools: TalentLMS, Articulate Storyline 360, Slack, Microsoft Excel

Led the migration of corporate training materials to TalentLMS, transitioning 1,200 users and automating onboarding modules to save 15 administrative hours weekly.

Onboarding Curriculum Redesign

Role: Lead Developer

Tools: Articulate Storyline 360, Camtasia, Zoom Rooms

Restructured the corporate onboarding training workflow, decreasing the average employee time-to-productivity by 6 days and achieving a 94% training approval rating.

• Associate Professional in Talent Development (APTD) (2024)
• Kirkpatrick Certified Professional (Bronze Level) (2022)

• Languages: English (Native), Spanish (Conversational)
• Affiliations: Member, Association for Talent Development (ATD)
• Availability: 2 weeks notice for transition