Professional Resume Template for
Benefits Administrator
Clara M. Sterling
Columbus, OH
(614) 555-0149
clara.sterling@proton.mail
linkedin.com/in/clara-sterling | clarasterling.me
Professional Summary
Methodical Benefits Administrator with 5 years of experience designing, auditing, and executing health, retirement, and wellness programs for multi-state workforces of up to 1,500 employees. Specialized in HRIS data integrity, vendor relationship management, and ensuring strict compliance with ERISA, COBRA, HIPAA, ACA, and FMLA regulations. Successfully streamlined open enrollment processes to reduce administrative cycle times by 28% while saving $45,000 in annual benefit administration fees. Proficient in ADP Workforce Now, Workday, Benefitfocus, and Employee Navigator.
Work Experience
Benefits Administrator — Apex Logistics Partners
Columbus, OH | June 2024 – Present
- Led annual open enrollment for 1,200+ employees across 5 states, utilizing ADP Workforce Now to reduce paper submissions to 0% and administrative processing time by 28%.
- Negotiated new ancillary insurance contracts with 3 major carriers, reducing premium costs by 12% ($45,000 annually) while maintaining benefit parity for all staff.
- Conducted bi-annual compliance audits of 401(k) and health plan enrollments, identifying and correcting 14 coverage discrepancies to prevent $18,000 in potential penalties.
- Resolved 96% of employee claims disputes and leave inquiries within a 24-hour SLA, improving employee benefit satisfaction scores by 18% over a 12-month period.
Benefits Coordinator — Pinnacle Financial Services
Columbus, OH | August 2021 – May 2024
- Administered day-to-day operations for health, life, and disability plans using Benefitfocus, reducing data transmission errors between HRIS and carriers by 35%.
- Coordinated FMLA and short-term disability leave programs for 750+ employees, utilizing automated tracking systems to cut case processing times from 5 days to 2 days.
- Audited monthly carrier billing invoices totaling $250,000, reconciling billing variances to recover $11,500 in overpayments from 4 insurance providers.
- Facilitated bi-weekly benefits onboarding sessions for 15+ new hires per batch, increasing new-hire benefit enrollment completion rates from 82% to 98%.
Education
Bachelor of Science in Human Resource Management
Columbus Valley University · Columbus, OH · 2021
Skills
Health and welfare administration, 401(k) retirement plans, ERISA compliance, COBRA administration, ACA reporting, FMLA and leave management, Vendor management, Carrier billing reconciliation, Open enrollment coordination, ADP Workforce Now, Workday, Benefitfocus, Employee Navigator
Projects
Automated Open Enrollment Implementation
Role: Project Lead & Benefits Administrator
Tools: ADP Workforce Now, Slack, G Suite
Led the migration from manual enrollment to a fully automated system, decreasing HR administrative hours by 120 and resolving 100% of enrollment anomalies.
Multi-Carrier Vendor Consolidation
Role: Benefits Administrator
Tools: Workday, Microsoft Excel
Analyzed usage patterns across 4 carriers to consolidate plans, reducing yearly administrative overhead by $55,000 and streamlining customer service points.
Certifications
- Certified Employee Benefit Specialist (CEBS) (2024)
- Professional in Human Resources (PHR) (2022)
Additional information
- Languages: English (Native)
- Volunteer Work: Mentored HR students through the local SHRM chapter (2023-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Benefits Administrator
Job Market Insights
$55,000
-
$72,000
Avg:
$63,000
Growth Outlook:
The demand for Benefits Administrators in the United States remains steady, driven by the ongoing complexity of healthcare regulations, multi-state compliance requirements, and employee retention strategies. Companies in healthcare, professional services, and finance hire the largest volume of these specialists. While automation and AI streamline transactional duties like data entry, human professionals are increasingly vital for managing complex employee relations and carrier negotiations. Job openings are projected to grow by 5% over the next decade.
5% growth over 10 years
Key Skills Required
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