Inside Sales Representative

Inside Sales Representative — Centric Solutions

Dallas, TX | June 2023 – Present

• Conducted an average of 65 outbound cold calls daily to prospective B2B clients, generating 130 qualified leads per quarter and exceeding pipeline conversion targets by 22%.
• Exceeded quarterly sales development quotas by an average of 115% over 6 consecutive quarters, contributing $360,000 in annual recurring revenue to the sales pipeline.
• Managed a pipeline of 240+ active sales prospects using Salesforce CRM, utilizing automated email sequences to increase lead response rate by 17% over 12 months.
• Delivered 45 interactive online product demonstrations to key business decision-makers, successfully converting 28% of demos into signed annual service contracts.

Sales Development Representative — BriteTech Systems

Austin, TX | June 2021 – May 2023

• Identified and qualified 170+ potential business accounts using LinkedIn Sales Navigator and ZoomInfo, expanding the active sales pipeline by 34% within 10 months.
• Achieved an average call-to-meeting conversion rate of 12% on cold outreach campaigns, booking 80 introductory calls for senior account executives and closing $110,000 in new deals.
• Partnered with sales operations to clean and update Salesforce CRM data for 1,100 obsolete prospect accounts, improving email deliverability and open rates by 18%.
• Collaborated with product marketing to test 4 new email outreach campaigns, which boosted click-through rates by 14% and generated 26 new outbound opportunities.

Lead generation, Cold calling, Lead qualification (BANT), Pipeline management, B2B sales, Salesforce CRM, HubSpot Sales Hub, Outreach.io, ZoomInfo, LinkedIn Sales Navigator, Product demonstrations, Customer relationship management (CRM), Email marketing, Customer retention, Consultative selling

Outbound Pipeline Acceleration Initiative

Role: Lead Sales Representative

Tools: Salesforce CRM, ZoomInfo, Outreach.io

Designed a multi-channel outbound sequence targeting 400 prospects, expanding pipeline value by 26% and booking 32 high-value introductory calls in 90 days.

CRM Database Optimization Campaign

Role: Sales Operations Coordinator

Tools: HubSpot Sales Hub, Microsoft Excel

Audited and deduplicated 1,400 CRM prospect records, reducing contact bounce rates by 18% and saving sales team members an average of 4 hours weekly on manual updates.

• Certified Inside Sales Professional (CISP) (2024)
• HubSpot Sales Software Certification (2022)

• Languages: English (Native), Spanish (Conversational)
• Affiliations: Member, American Association of Inside Sales Professionals (AA-ISP)
• Availability: 2 weeks notice