Telemarketer

Telemarketer — Apex Marketing Group

Dallas, TX | January 2024 – Present

• Initiated over 140 outbound cold calls daily to qualify prospective B2B clients, generating 45+ sales-ready leads per month and increasing potential pipeline value by 22% over a 12-month period.
• Navigated complex buyer objections during call sessions using customized sales scripts, boosting overall call-to-conversion rates by 16% across two major consumer product campaigns.
• Documented all customer interactions, lead statuses, and follow-up schedules in Salesforce CRM, maintaining a database accuracy rate of 99.4% for over 3,500 customer profiles.
• Collaborated with team supervisors to analyze daily call performance metrics, adjusting pitch strategies to reduce average handling time by 45 seconds while meeting all quality targets.

Outbound Sales Associate — Pinnacle Communications

Plano, TX | June 2021 – December 2023

• Exceeded monthly outbound sales quotas by an average of 14% over 18 consecutive months, ranking in the top 5% of a 20-person regional telecalling department.
• Conducted structured phone surveys and product presentations for 80+ warm leads daily, achieving a scheduling rate of 28% for follow-up demonstration appointments.
• Trained 6 new telecalling agents on telephone etiquette, CRM logging, and active listening techniques, reducing the average agent onboarding time from 3 weeks down to 10 days.
• Resolved customer complaints and billing inquiries during follow-up calls, retaining 88% of at-risk subscription accounts and saving $14,000 in projected annual revenue.

Cold calling, Lead generation, Outbound sales, Customer acquisition, Salesforce CRM, HubSpot Sales, Script adaptation, Objection handling, Telemarketing compliance, TCPA regulations, Automatic dialers, Call quality assurance, Communication, Time management, Negotiation

High-Volume Outbound Lead Campaign

Role: Lead Outreach Representative

Tools: Salesforce CRM, Five9 Dialer, Google Sheets

Led a targeted outbound calling campaign for a new software launch, completing 1,200 calls in 3 weeks and securing 42 qualified sales opportunities.

Script Optimization Initiative

Role: Senior Telecalling Specialist

Tools: HubSpot Sales, MS Word, Slack

Redesigned the primary outbound sales pitch script, resulting in a 19% increase in call-to-appointment rates and saving 30 seconds of average call duration.

• Certified Telemarketing Professional (CTP) (2022)
• HubSpot Sales Software Certification (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Public speaking coach for local high school youth groups (2022–present)
• Availability: 2 weeks notice