Inside Sales Manager

Inside Sales Manager — Apex Tech Solutions

Chicago, IL | March 2023 – Present

• Led and coached a team of 12 inside sales representatives, increasing overall team quota attainment from 84% to 118% in 18 months, which contributed $2.4M in new annual recurring revenue (ARR).
• Designed and implemented a multi-channel outbound email and calling campaign targeting mid-market accounts, expanding the qualified sales pipeline by 38% and reducing lead response time by 45%.
• Optimized CRM data workflows and lead routing rules in Salesforce, saving team members an average of 6 hours per week in manual updates and improving call volume by 28% across the department.
• Established a weekly consultative sales coaching program based on the BANT framework, boosting the average conversion rate of sales demos to signed contracts from 18% to 27% in 12 months.

Senior Inside Sales Representative — Vanguard Sales Group

Denver, CO | July 2020 – February 2023

• Supervised 6 sales development representatives, conducting daily huddles and weekly performance reviews, which helped exceed the quarterly outbound meeting quota by an average of 18%.
• Identified and qualified 240+ key enterprise accounts using ZoomInfo and LinkedIn Sales Navigator, expanding the regional sales pipeline by 32% and booking $180,000 in closed-won revenue.
• Collaborated with the marketing department to launch 3 targeted email sequences, raising the average click-through rate by 15% and generating 42 new qualified sales opportunities in 6 months.
• Audited and cleaned a database of 1,800 obsolete prospect accounts in Salesforce, reducing email bounce rates by 22% and improving the efficiency of the sales department by 14%.

Sales team leadership, Inside sales management, Lead generation, Cold calling, Lead qualification (BANT), Salesforce CRM, HubSpot Sales Hub, Outreach.io, ZoomInfo, LinkedIn Sales Navigator, Performance coaching, Pipeline management, Consultative selling, Revenue forecasting, Budgeting, SQL

Outbound Quota Acceleration Campaign

Role: Project Lead & Manager

Tools: Salesforce CRM, Outreach.io, ZoomInfo

Designed a targeted cold outreach playbook for mid-market software companies, expanding sales pipeline value by 34% and booking 56 new introductory meetings in 90 days.

CRM Integration and Lead Scoring Project

Role: Sales Operations Lead

Tools: Salesforce, Marketo, Google Sheets

Implemented an automated lead scoring model, increasing marketing qualified lead conversion rate by 22% and saving reps 5 hours of prospecting time per week.

• Certified Inside Sales Professional (CISP) (2023)
• Salesforce Certified Sales Representative (2021)

• Languages: English (Native), Spanish (Conversational)
• Affiliations: Member, American Association of Inside Sales Professionals (AA-ISP)
• Availability: 2 weeks notice