Client Partner

Client Partner — Stellar Systems Group

New York, NY | January 2024 – Present

• Managed an $8.4M annual client portfolio containing 14 enterprise technology accounts, tracking client interactions in Salesforce CRM and maintaining a 96% contract renewal rate.
• Secured $1.8M in expansion revenue through targeted upselling of software features and professional services, representing an average contract value increase of 21% per account.
• Partnered with software engineering teams using Jira to address integration bottlenecks, decreasing customer time-to-first-value from 16 days to 11 days across all onboarded clients.
• Established structured account health dashboards using Gainsight, identifying renewal risks early for 6 accounts to prevent $450,000 in potential annual recurring revenue churn.

Key Account Manager — Cascade Digital Labs

Boston, MA | July 2020 – December 2023

• Directed client relationships for 22 mid-market SaaS accounts valued at $3.2M in annual contract value, consistently achieving a 94% retention rate using Salesforce pipelines.
• Negotiated 9 multi-year enterprise agreements and renewals using HubSpot Enterprise CRM, expanding average annual recurring revenue per account by 16% over 18 months.
• Coordinated cross-functional feedback sessions using Slack and Jira to resolve 12 client product feature requests, securing $310,000 in contract renewals.
• Designed a standardized customer training program for client administrators, increasing active user engagement by 28% within 60 days of system deployment.

Account management, Relationship building, Client onboarding, Portfolio growth, Contract negotiation, Renewal strategy, Upselling, CRM management, Salesforce Sales Cloud, Gainsight, HubSpot Enterprise, Jira, Slack, ZoomInfo, Tableau

Financial Services Account Recovery

Role: Lead Client Partner

Tools: Salesforce, Gainsight, Slack

Recovered a high-risk $2.4M enterprise account facing churn, securing a 2-year contract extension and growing the account value by 18%.

API Integration Upsell Campaign

Role: Key Account Manager

Tools: HubSpot, Jira, ZoomInfo

Led a targeted cross-sell campaign for custom API integrations across 12 mid-market accounts, resulting in $650,000 in new ARR within 90 days.

• Certified Strategic Account Manager (CSAM) (2024)
• Certified Sales Executive (CSE) (2021)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Mentor for Year Up, providing sales and career guidance to young adults (2022-present)
• Availability: 3 weeks notice