Budtender

Lead Budtender / Retail Specialist — Vanguard Cannabis Retail

Portland, OR | June 2024 – Present

• Managed point-of-sale (POS) operations utilizing Flowhub to process an average of 85 customer transactions daily, maintaining 100% compliance with Oregon Liquor and Cannabis Commission (OLCC) regulations.
• Increased average transaction value by 22% ($14.50 per ticket) over a 6-month period by implementing a customer-centered upselling program and cross-training 5 junior budtenders.
• Conducted daily inventory reconciliation audits of 400+ SKUs using Metrc seed-to-sale tracking software, reducing inventory discrepancies by 94%.
• Developed and delivered monthly training materials on terpene profiles and cannabinoid ratios to a team of 8 sales staff, raising customer satisfaction scores by 19%.

Budtender / Cannabis Sales Associate — Sol Flower Dispensary

Eugene, OR | August 2021 – May 2024

• Educated an average of 60+ medical and recreational customers daily on product selection, strain types, and consumption methods, building a loyal client base of 200+ repeat customers.
• Reconciled daily cash drawers of up to $7,500 with a 0.02% error rate, adhering strictly to retail standard operating procedures (SOPs).
• Assisted in visual merchandising and product displays for 50+ cannabis brands, resulting in a 15% sales increase for featured product categories.
• Identified and logged 15 inventory discrepancies during weekly cycle counts of 1,200 units, resolving potential compliance issues before state reporting deadlines.

Cannabis product knowledge (terpenes, cannabinoids), Metrc seed-to-sale tracking, POS operations (Flowhub, Dutchie, Treez), Customer education and consultation, Cash handling and drawer reconciliation, State-level compliance (OLCC/state regulations), Inventory auditing, Visual merchandising, Team collaboration, Customer retention

POS System Migration and Integration

Role: Dispensary Project Lead / Lead Budtender

Tools: Flowhub, Dutchie, Metrc

Led the 2-week migration from a legacy POS to Flowhub for a dispensary generating $2M annually, reducing average checkout time by 35% and error rates by 12%.

Compliance Audit and SOP Overhaul

Role: Lead Budtender

Tools: Metrc, Excel, OLCC portal

Redesigned inventory tracking SOPs for a facility handling 1,500 daily active units, achieving a 100% audit pass rate during an unannounced OLCC state inspection.

• Oregon OLCC Marijuana Worker Permit (2021)
• Metrc Certified User / Administrator Training (2022)

• Languages: English (Fluent), Spanish (Conversational)
• Volunteer Work: Community garden coordinator in Eugene, OR (2022–present)
• Availability: 2 weeks notice