Professional Resume Template for
Senior Business Analyst
Elena R. Sterling
Chicago, IL
(312) 555-0142
elena.sterling@email.com
linkedin.com/in/elena-sterling | github.com/elenasterling | elenasterling.com
Professional Summary
Solutions-focused Senior Business Analyst with 10 years of experience leading business process optimization and digital transformation projects in professional consulting and finance sectors. Proven expertise in requirements elicitation, gap analysis, and cross-functional stakeholder alignment for enterprise systems budgeted up to $4.5M. Successfully reduced operational workflow latency by 28% and increased system adoption by 34% across 1,200+ users by redesigning user acceptance testing (UAT) frameworks and process flows. Proficient in SQL, Tableau, Jira, and BPMN modeling.
Work Experience
Senior Business Analyst — Vanguard Consulting Group
Chicago, IL | January 2021 – Present
- Spearheaded the integration of a Salesforce CRM platform for a retail client, aligning requirements across 6 departments to migrate 250,000 customer records and reduce data duplication by 22%.
- Facilitated 14 process discovery workshops using BPMN 2.0 standards in Lucidchart, identifying 8 operational bottlenecks and cutting monthly software license expenditures by $120,000.
- Managed UAT planning and defect tracking in Jira for a treasury platform upgrade, directing 45 business testers to resolve 120+ issues and launch the system 14 days ahead of schedule.
- Formulated 24 detailed system requirement specifications (SRS) and user stories in Confluence, reducing post-deployment functional bugs by 18% during the migration of 4 core APIs.
Business Analyst — Apex FinTech Solutions
Chicago, IL | June 2016 – December 2020
- Engineered 12 Tableau reports tracking sales performance, enabling senior leadership to identify underperforming sectors and capture $650,000 in previously unrealized quarterly revenue.
- Executed SQL queries to extract and clean transaction data from 3 legacy Oracle databases, improving requirements definition accuracy by 25% for a system upgrade affecting 80,000 users.
- Coordinated with 8 product managers to define acceptance criteria for 35 platform features, increasing sprint delivery predictability from 74% to 92% utilizing Agile Scrum frameworks.
- Designed 18 standard operating procedure (SOP) documents that mapped business workflows, cutting employee onboarding time by 30% for a consulting practice of 150 practitioners.
Education
Bachelor of Science in Information Systems
Marquette University · Milwaukee, WI · 2016
Skills
Requirements elicitation, Process modeling, Gap analysis, Stakeholder management, Agile methodology, SQL, Salesforce CRM, Tableau, Jira, Confluence, Lucidchart, BPMN 2.0, UAT execution, Defect management
Projects
Global CRM Transformation
Role: Lead Business Analyst
Tools: Salesforce, Jira, Confluence, BPMN 2.0
Led the business process redesign and requirements gathering for a global Salesforce roll-out, completing the project 3 weeks early and improving lead conversion rate by 14%.
Data Warehouse Consolidation
Role: Senior Business Analyst
Tools: SQL, Oracle, Tableau, Lucidchart
Engineered the migration map for 3 legacy databases into a unified warehouse, saving $140,000 in annual server costs and decreasing ETL latency by 35%.
Certifications
- Certified Business Analysis Professional (CBAP) (2021)
- PMI Professional in Business Analysis (PMI-PBA) (2019)
Additional information
- Languages: English (Native), French (Conversational)
- Professional Affiliations: Member of International Institute of Business Analysis (IIBA) since 2017
- Availability: 3 weeks notice
Job Market Insights
Market data and opportunities for
Senior Business Analyst
Job Market Insights
$110,000
-
$155,000
Avg:
$132,000
Growth Outlook:
The employment of management analysts, including Senior Business Analysts, is projected to grow by 9% from 2024 to 2034, which is much faster than the average for all occupations. The demand is fueled by the continuous need for corporations to optimize operations, implement advanced IT infrastructures, and manage complex system upgrades. In high-demand consulting environments, Senior Business Analysts who combine business strategy with data proficiency (such as SQL and Tableau) are highly valued for driving organizational change. The BLS projects approximately 98,100 job openings annually.
9% growth over 10 years
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