Title Company Manager

Title Company Manager — Summit Title & Escrow

Denver, CO | August 2023 – Present

• Supervised a team of 8 escrow officers and title examiners to execute 145+ residential and commercial closings monthly, increasing overall office transaction volume by 22% over a 12-month period.
• Implemented Qualia title software across the branch, reducing average title commitment turnaround times by 25% (from 4.8 days to 3.6 days) and cutting data entry errors by 18%.
• Managed the annual branch operating budget of $750,000, negotiating service agreements with 5 external search vendors to reduce operational expenses by 14% while maintaining service standards.
• Reconciled escrow accounts totaling $18.5M annually with zero balance discrepancies, ensuring 100% alignment with ALTA Best Practices and passing 3 consecutive external audits with no findings.

Assistant Title Manager — Frontier Title Group

Boulder, CO | June 2020 – July 2023

• Led closing operations for 90+ monthly real estate transactions, maintaining a client satisfaction rating of 96% and expanding the realtor referral network by 15% through outreach initiatives.
• Cleared complex title defects including mechanics liens, easements, and probate issues on 35+ high-risk files monthly, avoiding potential claims and reducing policy issuance delays by 20%.
• Conducted weekly training sessions for 5 escrow assistants on RESPA regulations and closing documentation, improving file accuracy by 16% and reducing post-closing correction requests by 30%.
• Reviewed and approved 400+ title commitments and policies annually, maintaining a zero-claim history and ensuring complete compliance with regional underwriting guidelines from major title insurers.

Title Insurance Underwriting, Escrow Operations, Closing & Settlement, ALTA Best Practices, RESPA Compliance, Public Records Research, Title Defect Resolution, Escrow Accounting, SoftPro, Qualia, RamQuest, Customer Relationship Management, Team Leadership, Budget Management, Notary Public Coordination

Qualia Software Migration

Role: Project Lead & Trainer

Tools: Qualia, SoftPro, Zoom

Directed the migration of 1,200 active transaction files from legacy SoftPro software to Qualia, completing the transition in 8 weeks with zero file losses and zero transaction delays.

Commercial Escrow Expansion Initiative

Role: Branch Operations Lead

Tools: RamQuest, Excel, QuickBooks

Established a specialized commercial closing desk that secured 8 new local commercial broker partnerships, generating $140,000 in additional branch revenue within the first 6 months.

• Certified Land Title Professional (CLTP) (2024)
• Licensed Title Insurance Agent – Colorado Division of Insurance (2020)

• Languages: English (Native)
• Professional Affiliations: Member, Land Title Association of Colorado (LTAC) (2021-present)
• Availability: 2 weeks notice