Retail Associate

Retail Sales Associate — Vanguard Retail Group

Atlanta, GA | June 2024 – Present

• Processed over 120 daily customer checkout transactions using Shopify POS, maintaining a cash drawer variance of less than 0.5% over 18 consecutive months.
• Promoted the store loyalty program to customers, achieving a sign-up rate of 28% and registering 450+ new members using Salesforce CRM clienteling tools.
• Collaborated with the store merchandising manager to redesign 4 seasonal apparel displays, increasing weekly department sales volume by 16% within 30 days.
• Identified and cataloged inventory discrepancies during bi-weekly audits of 1,500+ SKU items, reducing overall store product shrinkage by 22% in 2025.

Sales Associate — Pinnacle Department Store

Atlanta, GA | June 2023 – May 2024

• Assisted an average of 65 customers daily on the sales floor, utilizing product knowledge to upsell accessories and increase average order value by 14%.
• Executed weekly restocking runs for 8 high-volume product departments, reducing storefront out-of-stock occurrences by 18% and ensuring optimal shelf placement.
• Managed customer product returns and exchange processes using Square POS, resolving 95% of buyer disputes on the first contact to maintain high service scores.
• Trained 3 new seasonal hires on visual merchandising guidelines and register operations, decreasing cashier checkout error rates by 12% in the first month.

Retail sales, Customer relations, Visual merchandising, Point of Sale (POS) operations, Cash handling, Inventory restocking, Loss prevention, Shopify POS, Square POS, Salesforce CRM, Up-selling, Product demonstration, Cash wrap management, Customer satisfaction, Dispute resolution

Loyalty Program Campaign

Role: Lead Sales Representative

Tools: Shopify POS, Salesforce CRM

Led a team of 4 associates to redesign the loyalty pitch, boosting sign-ups by 32% and generating $15,000 in incremental monthly sales.

Visual Merchandising Remodel

Role: Associate Project Lead

Tools: Shopify POS, Microsoft Excel

Redesigned the checkout counter display layout, increasing impulse purchase transaction value by 20% over a 3-month period.

• Customer Service & Sales Certification (NRF Foundation) (2024)
• Retail Industry Fundamentals Certification (NRF Foundation) (2023)
• Certified Professional Sales Person (CPSP) (2025)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Organized weekly charity clothing drives at local shelter (2024-present)
• Availability: 2 weeks notice