Sales Clerk

Sales Clerk — Apex Retail Group

Houston, TX | January 2024 – Present

• Processed over 95 daily customer transactions using Shopify POS, ensuring 100% compliance with store cash handling policies and maintaining a cash drawer variance under 0.2%.
• Promoted the store loyalty program to prospective buyers on the floor, successfully registering 380+ new members over a 12-month period and increasing repeat customer transactions by 15%.
• Collaborated with the store merchandising manager to optimize 6 display layouts, which boosted foot traffic to high-margin departments and increased weekly department sales by 12%.
• Resolved approximately 45 customer inquiries and complaints daily, maintaining a customer satisfaction score of 98% based on post-purchase checkout surveys.

Junior Sales Clerk — Pinnacle Apparel Outlet

Houston, TX | June 2023 – December 2023

• Executed weekly inventory audits for over 1,500 SKU items, identifying stock discrepancies early and helping to reduce store product shrinkage by 18%.
• Assisted an average of 60 customers daily on the sales floor, utilizing product knowledge to upsell accessories and increase average transaction value by 14%.
• Trained 4 new seasonal sales hires on POS cash register procedures and checkout workflows, reducing average customer wait times during peak hours by 22%.
• Organized 8 seasonal storefront window displays under the direction of the visual merchandiser, driving a 10% increase in weekly walk-in customer volume.

Retail sales, Customer service, Point of Sale (POS) systems, Cash handling, Salesforce CRM, Shopify POS, Visual merchandising, Inventory auditing, Upselling, Conflict resolution, Communication, Teamwork, Microsoft Excel

Loyalty Program Expansion Initiative

Role: Sales Campaign Lead

Tools: Salesforce CRM, Shopify POS

Led a team of 3 associates to refine the loyalty pitch at checkout, boosting new sign-ups by 25% and generating $8,500 in additional store sales.

Impulse Purchase Area Redesign

Role: Associate Merchandiser

Tools: Shopify POS, Excel

Redesigned the layout of checkout counter impulse displays, raising average accessory sales value by 18% over a 3-month period.

• Customer Service & Sales Certification (NRF Foundation) (2024)
• Retail Industry Fundamentals Certification (NRF Foundation) (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Event coordinator for regional community food bank (2023-present)
• Availability: 2 weeks notice