Store Manager Supervisor

Store Manager Supervisor — Aura Home & Fashion

Chicago, IL | March 2023 – Present

• Directed day-to-day operations of a $4.2M retail store, leading a team of 18 sales associates and 3 department shift supervisors, which resulted in achieving 104% of the store's annual sales target.
• Reduced store labor expenses by 12% over 6 months by implementing automated scheduling workflows using Kronos, ensuring optimal associate coverage during peak traffic and reducing overtime by 35%.
• Spearheaded inventory reconciliation restructuring that reduced monthly shrinkage rates from 1.8% to 0.5%, saving over $54,000 annually and receiving the regional award for inventory control accuracy.
• Coached sales associates on customer engagement techniques, increasing average transaction value (ATV) by 14% and maintaining a store-wide customer satisfaction score of 94.5% across 4 consecutive quarters.

Assistant Store Manager — Vanguard Apparel Group

Naperville, IL | June 2020 – February 2023

• Managed inventory lifecycle and visual merchandising layouts for a 15,000 square foot retail location, increasing store foot traffic by 18% and boosting promotional item sales by 22% over 12 months.
• Supervised a team of 12 front-end cashiers and customer service representatives, designing an onboarding training module that reduced employee turnover by 25% and accelerated training cycles by 40%.
• Audited incoming vendor deliveries and resolved supply chain discrepancies, preventing billing errors and saving $14,000 in duplicate invoices while maintaining 100% compliance with purchasing guidelines.
• Implemented store-wide visual merchandising display updates aligned with corporate design plans, resulting in a 15% increase in cross-selling conversions and reducing product setup time by 5 hours weekly.

Store operations, Team leadership, Shift scheduling, Inventory management, Loss prevention, Visual merchandising, Customer service standards, Vendor coordination, Point of Sale (POS), Kronos Workforce Management, Microsoft Excel, Conflict resolution, Retail KPIs, Budget monitoring

Point-of-Sale System Migration

Role: Project Lead

Tools: Shopify POS, Excel, Slack

Led the migration of the store's legacy checkout system to Shopify POS, training 18 staff members and reducing checkout transaction times by 35%.

Visual Merchandising Remodel

Role: Merchandising Lead

Tools: Planograms, AutoCAD, Excel

Redesigned the store layout and display planograms over a 3-week period, which increased average customer dwell time by 15% and boosted sales of high-margin items by 22%.

• Retail Management Certificate (RMC) (2021)
• Certified Retail Management Expert (CRME) (2023)

• Languages: English (Native), Spanish (Conversational)
• Awards: Regional Store Manager of the Quarter (Q3 2024)
• Availability: 3 weeks notice