Regional Manager

Regional Manager — Apex Logistics & Retail

Chicago, IL | January 2024 – Present

• Directed daily operations and business growth across 8 regional retail and distribution facilities, managing an annual operational budget of $3.5M and supervising a team of 12 site managers.
• Spearheaded a regional inventory management overhaul using Tableau data visualizations, reducing stock shrinkage by 22% and improving supply chain delivery times by 15% in 9 months.
• Negotiated service level agreements (SLAs) with 4 new regional freight vendors, cutting logistics transport costs by 14% and saving $92,000 in annual shipping expenditures.
• Standardized customer service training protocols across all sites, raising regional customer satisfaction (CSAT) scores from 74% to 91% and boosting repeat business by 16%.

District Manager — Beacon Retail Outlets

Indianapolis, IN | August 2020 – December 2023

• Supervised 5 retail locations and 45 associate employees, increasing year-over-year district sales revenue by 18% through localized marketing campaigns and inventory optimizations.
• Implemented Salesforce CRM tools across all stores to track customer demographics and purchasing trends, which increased monthly customer loyalty sign-ups by 35% within 6 months.
• Analyzed weekly store performance data with Power BI to adjust staffing levels, decreasing unnecessary store overtime costs by 19% and saving $48,000 annually.
• Recruited and trained 12 shift supervisors, establishing a performance pipeline that reduced store supervisor turnover by 25% and decreased onboarding times by 12 days.

Multi-site operations, Profit and loss (P&L) management, Team leadership, Supply chain optimization, Vendor management, Budget forecasting, Inventory control, Customer satisfaction (CSAT), Performance metrics, Salesforce CRM, Tableau, Power BI, Microsoft Excel, Slack, Operational standardization

Regional Warehouse Consolidation

Role: Project Sponsor & Lead

Tools: Tableau, Microsoft Excel, Slack

Managed the 6-month merger of 2 regional distribution centers, reducing overhead expenses by 18% and consolidating inventory systems with zero shipping delays.

Multi-Store CRM Integration

Role: Project Director

Tools: Salesforce CRM, Power BI, Slack

Oversaw the rollout of Salesforce across 8 locations, improving customer data tracking and generating a 22% increase in loyalty program revenue within 4 months.

• Certified Manager (CM) (2023)
• Project Management Professional (PMP) (2022)
• Certified Supply Chain Professional (CSCP) (2021)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Active member and local coordinator for the Regional Food Bank network (2021-present)
• Availability: 2 weeks notice