Professional Resume Template for
Outsourcing Manager
Devin T. Thorne
Charlotte, NC
(704) 555-0134
devin.thorne@email.com
linkedin.com/in/devin-thorne-outsourcing | devinthorneops.com
Professional Summary
Strategic Outsourcing Manager with 6 years of success establishing global delivery networks, negotiating service level agreements, and managing third-party vendor operations. Proven track record of directing vendor budgets up to $3.8M, reducing offshoring and BPO operational expenses by 15% through competitive bidding, and maintaining a 98% SLA compliance rate across multiple global support centers. Proficient in contract lifecycle management, procurement platforms like SAP Ariba, and KPI visualization dashboards. Adept at driving cost optimization, risk mitigation, and operational excellence.
Work Experience
Outsourcing Manager — Summit Business Services
Charlotte, NC | June 2023 – Present
- Supervised global BPO operations across 3 offshore delivery centers in India and the Philippines, managing a team of 45 support agents and improving overall customer service SLA compliance from 88% to 96%.
- Negotiated 12 major outsourcing contracts valued at $3.8M annually, restructuring pricing models and vendor agreements to secure a 15% reduction in transactional processing costs over an 18-month period.
- Developed a comprehensive vendor scorecard system in SAP Ariba, monitoring key performance indicators for 18 third-party suppliers and decreasing critical service delivery issues by 28%.
- Coordinated with cross-functional legal and IT security teams to resolve 5 major contract dispute incidents, recovering $74,000 in SLA penalties and ensuring 100% compliance with SOC 2 requirements.
Associate Outsourcing Specialist — Vanguard Enterprise Group
Atlanta, GA | June 2020 – May 2023
- Onboarded and trained 14 offshore vendor teams on internal software platforms, lowering the average vendor transition cycle time from 45 days to 28 days through structured standard operating procedures.
- Audited monthly performance logs and billing invoices for 6 major outsourcing partners, identifying billing errors and recovering $43,000 in overcharges over a 24-month timeframe.
- Facilitated RFP responses and bidding processes for 8 new offshoring projects, evaluating 24 vendor proposals and saving $95,000 in projected onboarding and implementation costs.
- Conducted weekly quality assurance assessments of offshore agent interactions, delivering feedback that boosted customer satisfaction ratings from 78% to 92% across all external call centers.
Education
Bachelor of Science in Supply Chain Management
University of North Carolina at Charlotte · Charlotte, NC · 2020
Skills
Outsourcing strategy, Offshoring operations, Contract negotiation, SLA management, Vendor scorecarding, Strategic sourcing, Request for Proposal (RFP), BPO management, Compliance auditing, SAP Ariba, Salesforce, Power BI, Jira, Microsoft Excel, Scrum, Risk mitigation
Projects
Global BPO Transition Project
Role: Lead Outsourcing Manager
Tools: SAP Ariba, Microsoft Project, Power BI, Slack
Transitioned customer support operations to a hybrid offshore model, saving 25% in labor costs and increasing 24/7 service coverage by 40%.
Vendor Performance Optimization Initiative
Role: Outsourcing Project Lead
Tools: Salesforce CRM, Power BI, Jira, DocuSign CLM
Standardized performance scorecards across 14 suppliers, reducing ticket backlog by 35% and improving on-time deliverables to 98%.
Certifications
- Certified Regulatory Vendor Program Manager (CRVPM) (2023)
- Project Management Professional (PMP) (2024)
Additional information
- Languages: English (Native), Tagalog (Conversational)
- Volunteer Work: Career mentor for local business administration graduates (2021-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Outsourcing Manager
Job Market Insights
$85,000
-
$135,000
Avg:
$110,000
Growth Outlook:
The employment outlook for Outsourcing Managers and Purchasing Managers in the United States remains positive, with the Bureau of Labor Statistics projecting a 5% job growth from 2024 to 2034. As companies focus on core competencies and global cost arbitrage, third-party and offshore operations will grow in importance. Emerging AI tools will streamline vendor monitoring and scorecarding, allowing managers to focus on contract negotiation and relationship building. About 58,700 positions are projected annually over the decade.
5% growth over 10 years
Key Skills Required
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