Office Clerk

Office Clerk — Apex Logistics Group

Indianapolis, IN | January 2024 – Present

• Processed and cross-referenced over 180 incoming invoices, billing statements, and purchase orders daily using QuickBooks, maintaining a data entry accuracy rate of 99.9% across all accounts.
• Digitized and categorized 12,000 legacy paper files into a secure cloud-based SharePoint database, reducing average document search and retrieval times by 35% for 80 internal employees.
• Coordinated complex travel schedules, client meetings, and room reservations for 15 department managers, reducing scheduling conflicts by 24% and improving scheduling speed.
• Managed monthly office supply audits and negotiated vendor agreements, reducing quarterly administrative material expenditures by 18% while maintaining 100% supply availability.

Office Assistant — Summit Healthcare Associates

Indianapolis, IN | August 2021 – December 2023

• Greeted and checked in an average of 65 clients and visitors daily, maintaining a professional front desk presence and reducing front desk wait times by 20%.
• Sorted, logged, and distributed over 120 incoming mail packages and correspondence pieces daily, utilizing a digital logging tool to reduce internal mail delivery delays by 40%.
• Answered a multi-line phone system receiving 90+ calls daily, routing inquiries to correct departments and resolving general questions to improve caller satisfaction by 18%.
• Updated and audited the patient records database on a weekly basis, correcting over 850 duplicate entries and improving overall data consistency across the CRM system by 15%.

Data entry, Records management, Microsoft Office 365, Google Workspace, Calendar management, Multi-line phone systems, QuickBooks, Invoice processing, Document digitization, Customer service, Inventory control, Mail distribution, Salesforce, Office administration

Digital File Archive Migration

Role: Project Coordinator

Tools: SharePoint, Microsoft Office 365, Adobe Acrobat

Led the digitization of 12,000 legacy paper files over 4 months, reducing average search times by 35% and freeing up 150 square feet of office space.

Inventory Tracking Reorganization

Role: Inventory Coordinator

Tools: Excel, QuickBooks, Google Sheets

Redesigned the office supply ordering process, establishing weekly audit reports that reduced quarterly material waste by 18%.

• Certified Administrative Professional (CAP) (2023)
• Microsoft Office Specialist: Excel Associate (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Administrative helper at the Indianapolis Public Library (2022-present)
• Availability: 2 weeks notice