Receptionist

Corporate Receptionist — Invenio Logistics

Atlanta, GA | October 2023 – Present

• Welcomed and checked in an average of 45 visitors daily, reducing check-in wait times by 26% through the transition to an automated tablet-based visitor management system.
• Managed a 10-line PBX phone system, routing an average of 95 incoming calls per day with a call transfer error rate under 1.5% while maintaining call logs.
• Coordinated conference room scheduling for 8 internal departments, resolving over 98% of scheduling conflicts within 15 minutes of occurrence using Outlook.
• Sorted and distributed over 300 pieces of mail and incoming packages weekly, maintaining a 99.8% accurate delivery log and reducing delivery delays by 40%.

Front Desk Receptionist — Synergy Business Group

Atlanta, GA | June 2021 – September 2023

• Answered and routed 75+ phone calls daily, reducing average caller hold time by 18 seconds through the implementation of optimized phone routing protocols.
• Organized and digitized physical client records for a database of 1,200+ active customers, completing the project 2 weeks ahead of the scheduled deadline.
• Maintained office supply inventory valued at $3,500, reducing annual supply waste by 12% through the introduction of monthly audit schedules and database tracking tools.
• Assisted the human resources department in onboarding 14 new employees, preparing onboarding packets and coordinating physical workspace configurations.

Front-desk operations, PBX systems, Multi-line phone systems, Visitor management software, Calendar management, Office supply inventory, Mail distribution, Microsoft Office 365, Google Workspace, Slack, Zendesk, CRM systems, Conflict resolution

Visitor Log Digitization Initiative

Role: Project Lead

Tools: iPad, Envoy Visitor Management, Google Workspace

Spearheaded the replacement of paper visitor logs with a digital check-in app, decreasing visitor check-in wait time by 30% and improving NDA completion rates to 100%.

Supply Inventory Restructuring

Role: Inventory Coordinator

Tools: Excel, Slack, Trello

Reorganized the office supply storage and tracking system, resulting in a 15% reduction in monthly supply expenditures and eliminating supply-shortage delays.

• Professional Receptionist Certificate (PRC) (2022)
• Microsoft Office Specialist (MOS) Associate (2021)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Assistant event coordinator for Atlanta Public Library book drives (2022-present)
• Availability: 2 weeks notice