Professional Resume Template for
Loss Adjuster
Carla S. Jenkins
Dallas, TX
(214) 555-0182
carla.jenkins@email.com
linkedin.com/in/carla-jenkins-adjuster | carlajenkins.com
Professional Summary
Methodical Loss Adjuster with 6 years of experience directing property and casualty claim investigations within residential and commercial sectors. Proficient in evaluating structural property damage, analyzing complex coverages, and utilizing Xactimate for repair estimation. Successfully resolved over 950 claims, maintaining a claim cycle time 23% faster than the industry average while sustaining a 96% accuracy rate in indemnity payouts. Expert in negotiating settlements up to $450,000 and resolving disputed cases without litigation. Skilled in using Symbility, Guidewire ClaimCenter, and Salesforce to streamline case documentation and subrogation tracking.
Work Experience
Senior Property Claims Adjuster — Summit Mutual Insurance
Dallas, TX | January 2024 – Present
- Evaluated and processed over 350 property damage claims annually, utilizing Xactimate to generate highly detailed repair estimates ranging from $10,000 to $450,000 for residential and commercial structures.
- Managed a personal caseload of 45 active claims simultaneously, maintaining an average claim cycle time of 14 days, which was 22% faster than the company-wide departmental target.
- Negotiated complex property coverage settlements directly with policyholders and legal counsel, successfully resolving 95% of claims disputes without requiring external mediation, saving $40,000 in fee costs.
- Conducted 120+ comprehensive field inspections to assess storm and fire damage, identifying key subrogation opportunities and fraud indicators that saved the firm $85,000 in potential losses.
Claims Adjuster — Vanguard Casualty Group
Houston, TX | August 2020 – December 2023
- Investigated and adjusted 220+ residential property claims per year, determining policy liability and coverage limits under various standard homeowner policies.
- Collaborated with a regional network of 18 preferred contractors to audit estimation quotes, correcting material cost discrepancies to reduce overall claim payout leakage by 15%.
- Utilized Symbility and Guidewire ClaimCenter to document all claim activities, maintaining an average file quality audit score of 98.5% for compliance and accuracy.
- Settled 180+ property claims through mediation and structured settlement agreements, achieving a 92% customer satisfaction rating based on post-claim policyholder feedback.
Education
Bachelor of Science in Risk Management and Insurance
Texas Gulf University · Houston, TX · 2020
Skills
Xactimate, Symbility, Guidewire ClaimCenter, Salesforce, Property claims adjusting, Liability determination, Coverage analysis, Repair estimation, Settlement negotiation, Field inspection, Structural damage assessment, Fraud detection, Subrogation investigation, Dispute resolution
Projects
Hurricane Catastrophe Response Task Force
Role: Lead Field Adjuster
Tools: Xactimate, Symbility, DroneDeploy
Deployed to disaster areas to assess property damage, resolving 85 complex residential claims in 24 days with a 97% customer satisfaction rating.
Commercial Claim Estimation Audit
Role: Claims Auditor
Tools: Xactimate, Guidewire ClaimCenter, Excel
Audited 120 historic commercial property claims, identifying $62,000 in over-payments and implementing a new verification checklist that reduced payout leakage by 8%.
Certifications
- Associate in Claims (AIC) (2022)
- Xactimate User Certification (Level 2) (2021)
Additional information
- Professional Membership: Active member of the National Association of Catastrophe Adjusters (NACA)
- Languages: English (Native), Spanish (Conversational)
- Availability: 2 weeks notice for transition
Job Market Insights
Market data and opportunities for
Loss Adjuster
Job Market Insights
$48,000
-
$112,000
Avg:
$77,000
Growth Outlook:
The employment of claims adjusters, appraisers, examiners, and investigators is projected to decline 5% from 2024 to 2034. This decline is driven by the increasing automation of claims processing, including the use of artificial intelligence for auto-adjudication and drone-assisted property assessments. Despite this, about 10,000 openings are projected annually to replace workers who exit. Adjusters who gain proficiency in specialized estimating software like Xactimate and obtain professional designations like the AIC will maintain a strong advantage in the market.
5% decline over 10 years
Key Skills Required
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Loss Adjuster
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