Knowledge Custodian

Knowledge Custodian — Nexus Enterprise Services

Denver, CO | June 2023 – Present

• Governed the organization and lifecycles of 150,000+ corporate records within SharePoint, ensuring strict alignment with retention schedules and reducing file duplication by 31%.
• Audited and updated 850+ legacy standard operating procedures and technical documentation pages on Confluence, decreasing general retrieval errors by 22% for 1,200 active employees.
• Designed and deployed 15 custom metadata schemas and taxonomy rules across 4 business divisions, improving automated file tagging and indexing efficiency by 27% within six months.
• Conducted quarterly access reviews for 350+ user folders to ensure data protection compliance, resolving 98% of unauthorized authorization anomalies before internal audits began.

Information Management Coordinator — Apex Financial Group

Denver, CO | July 2021 – May 2023

• Migrated 40,000+ historical paper and digital records to a centralized cloud document database, finishing the transition 3 weeks ahead of schedule and saving $12,000 in archiving fees.
• Trained 120+ team members on information classification standards and metadata entry processes, reducing initial document upload categorizing issues by 35% during first-quarter rollouts.
• Monitored and resolved 180+ daily service desk queries related to content access permissions and catalog search errors, maintaining a consistent customer satisfaction rating of 96%.
• Maintained and updated 4 central knowledge base portals containing 1,500+ articles, removing 230 outdated or redundant items to improve overall internal search relevance by 19%.

Information Governance, Records Management, Taxonomy Design, Metadata Tagging, SharePoint, Confluence, Documentum, Alfresco, SQL, Knowledge Base Administration, Content Lifecycle Management, Access Control, Data Archiving, Content Auditing

SharePoint Restructuring and Migration

Role: Lead Content Specialist

Tools: SharePoint, PowerShell, Excel

Reorganized 60,000+ unstructured files into a clean taxonomy, decreasing file search times by 42% and recovering 15% of storage space.

Knowledge Base Consolidation

Role: Knowledge Custodian

Tools: Confluence, Jira Service Management

Merged 3 fragmented department wikis into 1 central portal, reducing support tickets regarding content locations by 35%.

• Certified Information Professional (CIP) (2023)
• Certified Knowledge Manager (CKM) (2022)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Digital archivist for the local historical society (2022-present)
• Availability: 2 weeks notice