Knowledge Coordinator

Knowledge Coordinator — Novus Global Solutions

Atlanta, GA | August 2023 – Present

• Managed and curated the enterprise-wide knowledge base containing over 14,000 document assets on SharePoint, resolving 92% of duplicate files and improving retrieval accuracy by 25%.
• Designed and implemented a standardized taxonomy and metadata tagging system across 6 major departments, reducing average content search times by 30% for 850 active team members.
• Conducted quarterly content health audits on 3,500 articles, archiving obsolete records to boost search relevance scores by 22% and reducing search query failure rates to under 4%.
• Organized and led 18 training workshops for content contributors across the organization, which successfully decreased new article approval cycles from 12 days down to 4 days.

Knowledge Management Associate — Ascent Consulting Group

Charlotte, NC | June 2021 – July 2023

• Assisted in migrating 4 legacy knowledge repositories containing 8,000+ files into Confluence, completing the transition 3 weeks ahead of schedule and with zero content loss.
• Authored 25 comprehensive standard operating procedures (SOPs) and documentation guides, which reduced the onboarding ramp-up time for incoming team members by 33%.
• Monitored and resolved 180+ weekly knowledge base feedback tickets from internal users, maintaining a satisfaction rating of 96% and identifying 45 major content gaps.
• Analyzed weekly user search queries to identify trends, proposing 15 new search synonyms that improved search query auto-correct precision by 18% over a 6-month period.

Knowledge Base Administration, Taxonomy Design, Metadata Tagging, Content Governance, Information Architecture, Technical Writing, SharePoint, Confluence, Jira, ServiceNow, Google Drive, Microsoft Teams, Slack, Change Management, Cross-functional Training

Enterprise Intranet Overhaul

Role: Knowledge Coordinator

Tools: SharePoint, Jira, Slack

Led the restructuring of the company intranet hierarchy for 1,200 users, resulting in a 34% increase in daily active engagement and 20% fewer internal support tickets.

AI Search Pilot Integration

Role: Metadata Specialist

Tools: Elasticsearch, SharePoint, Confluence

Coordinated the tagging and indexing of 5,000+ files to feed an internal semantic search model, boosting search accuracy by 25% and saving 3 hours per user weekly.

• Certified Knowledge Manager (CKM) (2023)
• APQC Knowledge Management Certification (2022)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Digitization coordinator for regional historical archives association (2022-present)
• Availability: 2 weeks notice