Professional Resume Template for
Knowledge Analyst
Marcus A. Vance
Austin, TX
(512) 555-0198
marcus.vance@email.com
linkedin.com/in/marcus-vance | github.com/marcusvance | marcusvance.dev
Professional Summary
Collaborative Knowledge Analyst with 5 years of experience optimizing enterprise knowledge bases and information architecture in fast-paced corporate environments. Proven record of migrating legacy repositories, resulting in a 34% reduction in query times and saving 12 hours of search time per employee monthly. Skilled in partnering with cross-functional subject matter experts to catalog, tag, and publish critical documentation. Proficient in configuring Glean enterprise search, Confluence wikis, and Tableau for search analytics. Committed to building cohesive information ecosystems that eliminate knowledge silos and accelerate onboarding velocity by 25%.
Work Experience
Knowledge Analyst — Sentry Analytics Group
Austin, TX | July 2023 – Present
- Designed and launched an AI-powered enterprise search platform using Glean for 850 employees, reducing employee search time by an average of 4.5 hours per week and improving document findability by 38%.
- Standardized the taxonomies and tagging schemas across 12 cross-functional departments, consolidating 4 disparate wiki spaces into Confluence and eliminating over 1,500 duplicate knowledge articles.
- Partnered with 28 subject matter experts to create and catalog 110 SOPs, boosting the operational onboarding efficiency of new business units by 25% and reducing customer support escalation rates by 12%.
- Analyzed search term queries and zero-result search analytics using Power BI, identifying 45 content gaps and directing the creation of targeted documentation that resolved 88% of search failures.
Associate Knowledge Analyst — Vanguard Business Consultants
Dallas, TX | June 2021 – June 2023
- Maintained and audited a knowledge base of 2,400 technical articles for 5 client-facing service lines, ensuring metadata compliance and improving database record accuracy from 82% to 98%.
- Migrated 800 legacy PDF manuals and process guides into HTML/markdown wiki files, saving an estimated 15 minutes of retrieval time per query and reducing information-seeking bottlenecks by 22%.
- Developed and facilitated a monthly knowledge sharing workshop for 40 associates, increasing active platform contributions by 30% and reducing average time-to-publish for new documents by 3 days.
- Assisted in auditing the company's internal taxonomy, removing 320 obsolete tags and implementing 15 new categories that improved document search retrieval rates by 17% across all divisions.
Education
Bachelor of Science in Information Science
University of Texas at Dallas · Richardson, TX · 2021
Skills
Knowledge management, Information architecture, Taxonomy development, Content strategy, Document control, Metadata schema, Enterprise search, Subject matter expert collaboration, Confluence, Notion, Glean, Guru, SQL, Power BI, Tableau, Jira, SharePoint
Projects
Enterprise Search Consolidation
Role: Lead Knowledge Analyst
Tools: Glean, Confluence, Slack, Jira
Led the consolidation of 3 disparate document repositories into a unified Glean indexing environment for 850 team members, resolving 92% of zero-result queries.
Global SOP Standardization
Role: Knowledge Analyst
Tools: Notion, Guru, Miro, Snagit
Partnered with 15 cross-functional leads to rewrite, verify, and index 110 standard operating procedures, increasing overall department onboarding velocity by 25%
Certifications
- Certified Knowledge Manager (CKM) (2023)
- APQC Knowledge Management Certification (2022)
Additional information
- Languages: English (Native), French (Conversational)
- Volunteer Work: Digitized and archived historical records for the local public library system (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Knowledge Analyst
Job Market Insights
$68,000
-
$118,000
Avg:
$92,000
Growth Outlook:
The demand for skilled Knowledge Analysts in the United States remains strong, driven by the rapid growth of enterprise data and the necessity to organize internal documents for AI-powered search systems. As organizations shift towards decentralized work environments, preventing information silos and preserving institutional knowledge is critical. Professional growth is accelerated by the adoption of cognitive search tools and corporate wikis. Job openings are projected to expand by 9% over the next decade as businesses prioritize knowledge management to boost operational efficiency.
9% growth over 10 years
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