Kiosk Operator

Lead Kiosk Operator — Global Travel Retail Group

Houston, TX | January 2024 – Present

• Managed daily operations for 3 high-volume airport retail kiosks generating $450,000 in annual revenue, ensuring 100% compliance with corporate merchandising standards.
• Supervised and trained 8 retail sales associates in customer service excellence and cash-handling procedures, reducing average transaction processing times by 22% over 6 months.
• Conducted daily inventory audits and reconciled POS reports using Shopify POS, reducing weekly stock shrinkage from 2.8% to less than 0.3% through tight consumption controls.
• Resolved an average of 35 guest inquiries and service complaints per week, improving overall guest satisfaction ratings from 4.1 to 4.8 out of 5 based on quarterly feedback surveys.

Kiosk Sales Associate — Prime Specialty Foods

Houston, TX | August 2021 – December 2023

• Processed up to 250 cash and credit card transactions daily with a 99.9% accuracy rate, maintaining zero register drawer shortages over 28 consecutive months of service.
• Executed daily store opening and closing procedures, including alarm activation and secure cash drops of up to $8,000 daily, adhering strictly to security policies.
• Designed and set up promotional product displays for 4 seasonal marketing campaigns, boosting impulse purchase sales by 18% during holiday rush periods.
• Monitored inventory levels of 120+ unique SKUs using Square Register, generating restocking orders that reduced out-of-stock events by 34% during peak hours.

POS Operations, Cash Handling, Register Reconciliation, Visual Merchandising, Loss Prevention, Inventory Management, Customer Escalation Resolution, Shopify POS, Square Register, Deputy Scheduling, Microsoft Excel, Staff Training, Security Protocols

POS System Migration & Setup

Role: Operations Lead

Tools: Shopify POS, Microsoft Excel

Supervised transition of 3 sales kiosks to Shopify POS, training 8 sales associates and reducing checkout queue processing times by 19%.

Visual Merchandising Revamp

Role: Project Lead

Tools: Square Register, visual guidelines

Redesigned layout and product placement for a high-traffic retail kiosk, increasing average transaction size by 14% over 3 months.

• Retail Management Certification (RISE Up) (2023)
• Customer Service & Sales Certification (RISE Up) (2022)

• Languages: English (Fluent), Spanish (Conversational)
• Volunteer Work: Assistant Event Coordinator for Houston Food Bank (2023-present)
• Availability: 2 weeks notice for transition