Independent Consultant

Independent Consultant — Sterling Operations Advisory

Chicago, IL | January 2023 – Present

• Formulated and executed a supply chain optimization strategy for a regional distributor, reducing order fulfillment cycle times by 24% and saving $140,000 in annual overhead.
• Led a post-merger integration initiative for 2 retail brands, aligning inventory tracking systems and consolidating 4 vendor contracts to reduce recurring software costs by 18%.
• Conducted business process mapping workshops with 14 department heads, identifying operational bottlenecks and restructuring workflow routing to increase daily processing volume by 15%.
• Evaluated and negotiated a new ERP system agreement for a manufacturing client, securing a 15% discount on licensing fees and delivering the integration project 10 days ahead of schedule.

Associate Consultant — Beacon Consulting Group

Chicago, IL | June 2020 – December 2022

• Analyzed performance metrics for a portfolio of 8 client accounts, identifying operational cost leaks and presenting recommendations that saved an average of $65,000 per client.
• Coordinated the deployment of a CRM platform for a services client with 150 employees, improving customer inquiry response times by 30% and reducing manual data entry errors by 40%.
• Developed training documentation and guided change management workshops for 75 end-users, achieving a 92% system adoption rate within the first 30 days of software launch.
• Gathered business requirements and built 12 custom Tableau dashboards for executive stakeholders, improving resource utilization tracking and reducing project cost overruns by 12%.

Business process re-engineering, Change management, Vendor evaluation, ERP implementation, Supply chain optimization, Stakeholder management, Requirements gathering, Data analysis, Miro, Jira, SQL, Tableau, Microsoft Visio, Excel, Agile, Scrum

Fulfillment Process Re-design

Role: Lead Consultant

Tools: Miro, Microsoft Visio, SQL, Excel

Mapped and re-engineered warehouse workflows for a retail client, reducing package processing steps from 12 to 7, which lowered overall fulfillment costs by 22%.

CRM Migration and Integration

Role: Consultant

Tools: Jira, Confluence, Salesforce, Tableau

Guided the transition of client data from legacy spreadsheets to a unified CRM system, training 75 employees and boosting sales pipeline tracking accuracy by 35%.

• Certified Management Consultant (CMC) (2023)
• Project Management Professional (PMP) (2022)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Pro-bono business consulting advisor for local non-profit organizations (2021-present)
• Availability: Immediate for contract assignments