Front Office Executive

Front Office Executive — Luminate Capital Partners

New York, NY | July 2023 – Present

• Manage daily front desk operations for a busy corporate headquarters, welcoming and processing an average of 45 high-net-worth clients and 150+ internal staff members daily with a client service satisfaction rate of 98.6%.
• Spearheaded the integration of Envoy visitor registration software, reducing client reception queue wait times from 8 minutes to 4.5 minutes (a 43% reduction) and decreasing visitor data entry discrepancies by 35%.
• Coordinate comprehensive international and domestic travel itineraries for 12 senior executives, leveraging preferred vendor accounts to decrease quarterly lodging and flight overhead expenditures by 18%.
• Oversee corporate switchboard communications, answering and routing 85+ daily telephone inquiries via a multi-line PBX system while maintaining a documented routing accuracy and resolution level of 99.4%.

Front Desk Coordinator — Vanguard Medical Group

Boston, MA | June 2021 – June 2023

• Administered patient intake, registration, and health insurance validation processes for a medical practice with 65+ daily scheduled appointments, raising billing verification check compliance to 99.7%.
• Redesigned the patient digital intake questionnaire system, achieving a 15% increase in patient throughput at checkout and cutting administrative entry errors in health records by 28% over 12 months.
• Processed patient co-payments and reconciled clinic ledger sheets, managing an average of $3,800 in daily cash, check, and card receipts with zero reconciliation discrepancies over a 24-month tenure.
• Supervised patient scheduling databases under strict HIPAA regulations, resolving 95% of scheduling conflicts within a 60-minute window and boosting patient satisfaction ratings by 22% in annual audits.

Front desk operations, Visitor management, Multi-line phone systems, Calendar management, Travel coordination, Vendor relations, Records management, Customer service, Conflict resolution, HIPAA compliance, Microsoft Office 365, Google Workspace, Envoy, Slack, Salesforce CRM

Envoy Migration & Integration

Role: Front Office Lead

Tools: Envoy, Google Workspace, Slack

Led the migration of visitor log-in processes from paper sheets to Envoy digital kiosks, reducing front desk congestion by 35% and improving security tracking.

Office Relocation Administration

Role: Front Office Coordinator

Tools: MS Project, Excel, Slack

Coordinated the relocation logistics for 80 staff members, managing vendor contracts and badge distribution to ensure 99.2% of workstations were fully operational by the target launch date.

• Certified Administrative Professional (CAP) (2023)
• Professional Administrative Certification of Excellence (PACE) (2022)

• Languages: English (Native), Spanish (Conversational)
• Tech Skills: Advanced certification in MS Excel and Outlook
• Availability: Ready for immediate start or standard 2 weeks notice