Front Desk Receptionist

Lead Front Desk Receptionist — Beacon Wealth Advisory

Atlanta, GA | January 2024 – Present

• Coordinated front desk reception operations for an office of 120 staff members, greeting and routing a daily average of 75 visitors and clients with a 99.6% customer satisfaction rating based on feedback surveys.
• Managed 4 active executive calendars and coordinated bookings for 6 shared conference rooms, reducing schedule conflicts by 35% and saving administrative staff 8 hours of weekly manual coordination.
• Processed and routed 140+ incoming telephone calls daily via a multi-line VoIP system, maintaining an average call hold time of under 15 seconds and achieving a 0.8% error rate in department routing.
• Supervised office supply inventories and coordinated monthly purchasing budgets of $8,500, reducing supply waste by 18% through the implementation of an automated inventory tracking spreadsheet.

Front Desk Receptionist — Meridian Global Logistics

Atlanta, GA | August 2021 – December 2023

• Welcomed and logged 50+ clients, delivery personnel, and job applicants daily, verifying security badges and issuing clearances to maintain 100% compliance with corporate building safety protocols.
• Answered and transferred 100+ incoming calls daily on a high-volume switchboard, resolving 25% of general client inquiries independently and directing the remaining queries to correct departments.
• Sorted, logged, and distributed over 300 pieces of incoming mail and courier packages weekly, reducing internal delivery delay times by 40% through a new digital barcode logging system.
• Supported the administrative team by drafting 15+ business correspondences weekly and scanning/archiving 500+ operational records monthly, improving document retrieval speeds by 22%.

Visitor management, Multi-line phone systems, Calendar coordination, Travel coordination, Meeting scheduling, Invoice processing, HIPAA alignment, Microsoft Office Suite, Google Workspace, Slack, Zoom, Salesforce CRM, QuickBooks

Digital Visitor Registration System Migration

Role: Front Desk Lead

Tools: Envoy, Google Sheets, Slack

Led the roll-out of a digital visitor check-in system across 3 corporate offices, reducing check-in times by 45% and ensuring 100% compliance with security logs.

Conference Room Scheduling Optimization

Role: Front Desk Receptionist

Tools: Microsoft Outlook, Zoom, MS Teams

Designed a new conference room reservation workflow for 6 shared spaces, reducing double-bookings by 35% and saving 8 hours of administrative overhead weekly.

• Professional Administrative Certification of Excellence (PACE) (2023)
• Microsoft Office Specialist (MOS) Associate (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Guest services assistant for regional community food bank (2022-present)
• Availability: 2 weeks notice