Freelancer

Freelance Operations Consultant — Mercer Consulting Services

Chicago, IL | October 2023 – Present

• Managed 6 operational restructuring projects for e-commerce and logistics clients, increasing fulfillment throughput by 22% and reducing warehousing overhead by 14%.
• Re-engineered supply chain workflows for a manufacturing client, reducing supplier lead times by 18% and generating $65,000 in annual shipping cost savings.
• Led a cross-functional team of 8 client personnel to deploy an automated CRM tool, improving customer response times by 35% and client onboarding efficiency by 20%.
• Conducted data audits and developed interactive dashboards using Tableau for 4 retail clients, identifying process bottlenecks and saving 15 hours of manual reporting per week.

Operations & Business Analyst — Horizon Business Partners

Chicago, IL | June 2021 – September 2023

• Analyzed operational performance data for 15 portfolio companies, preparing weekly dashboards that reduced reporting cycle times by 30%.
• Coordinated cross-functional teams to standardize project documentation, increasing on-time project milestone delivery from 74% to 92%.
• Evaluated vendor contracts and negotiated service level agreements (SLAs), cutting external software licensing costs by 16% over 18 months.
• Facilitated root-cause analysis workshops for 3 core business units, identifying inefficiencies and eliminating 12 redundant workflow steps.

Operations optimization, Process mapping, Project management, Change management, Vendor management, Stakeholder communication, Workflow automation, Data analysis, SQL, Tableau, Jira, Asana, Smartsheet, Visio, Microsoft Excel, Agile methodologies

ERP Migration Consulting

Role: Independent Project Lead

Tools: Jira, Asana, Microsoft Project, SQL

Directed the transition of a logistics client's ERP software, finishing the project 10 days early and reducing order processing errors by 40%.

Supply Chain Optimization Initiative

Role: Lead Operations Consultant

Tools: Tableau, Excel (VBA), Visio

Mapped and optimized fulfillment workflows for a distributor, cutting delivery cycle times by 25% and reducing customer complaints by 33%.

• Project Management Professional (PMP) (2024)
• Certified Management Consultant (CMC) (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Pro-bono business advisor for local non-profit organizations (2022-present)
• Availability: Immediate availability for freelance and contract projects