Assistant Manager

Assistant Operations Manager — Apex Logistics Group

Denver, CO | November 2023 – Present

• Supervised a team of 14 operations associates, reducing employee turnover by 22% over 12 months through structured onboarding and weekly feedback loops.
• Managed an annual facility operating budget of $450,000, optimizing resource allocation protocols to reduce quarterly administrative overhead costs by 14%.
• Redesigned the warehouse inventory receiving and logging workflows, which improved overall process efficiency by 18% and cut inbound shipment delivery dwell times by 2.5 hours.
• Directed the installation of a real-time inventory tracking database, reducing inventory lag times by 40% and boosting monthly cycle count accuracy to 99.6% across 2,400 product SKUs.

Operations Supervisor — Summit Fulfillment Services

Denver, CO | June 2021 – October 2023

• Coordinated shift operations and scheduled tasks for a crew of 22 technicians, improving shift handoff completion rate by 15% and output velocity by 11%.
• Audited safety procedures and implemented corrective actions, reducing workplace safety incidents by 35% and saving $12,000 in worker compensation insurance claims.
• Initiated and led a cross-training campaign for 18 operational staff members, expanding team department capacity by 25% and reducing annual overtime payroll expenses by $16,500.
• Optimized supply ordering cycles and renegotiated delivery frequencies with 3 vendors, reducing on-hand inventory holding costs by 12% and saving $8,500 annually.

Inventory control, Budget forecasting, Vendor communication, Staff scheduling, Process optimization, Quality assurance, Retail management, Workflow automation, SAP Inventory Management, Salesforce CRM, Workday, Microsoft Excel (PivotTables, VLOOKUP), Tableau

Front-End Checkout Optimization

Role: Assistant Operations Manager

Tools: Workday, Salesforce CRM, Microsoft Excel

Re-engineered front-end cashier scheduling and queue layouts, reducing average checkout wait times by 24% and increasing peak-hour customer throughput by 15%.

Inventory Shrinkage Mitigation

Role: Operations Supervisor

Tools: SAP Inventory Management, Tableau, Slack

Implemented daily cycle auditing protocols and automated discrepancy notifications, reducing inventory shrinkage by 32% ($45,000 saved annually).

• Certified Associate in Project Management (CAPM) (2022)
• Lean Six Sigma Green Belt (LSSGB) (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Provided career counseling and mock interview sessions at local community centers (2022-present)
• Availability: 2 weeks notice