Professional Resume Template for
Senior Property Manager
Genevieve R. Sterling
Chicago, IL
(312) 555-0143
genevieve.sterling@email.com
linkedin.com/in/genevieve-sterling | sterlingproperties.me
Professional Summary
Strategic Senior Property Manager with 10 years of experience directing high-value multifamily and commercial real estate portfolios. Expertise includes managing annual operating budgets up to $4.2M, contract negotiations, lease administration, and facility maintenance workflows across multiple assets. Successfully maintained average occupancy rates of 96% and reduced tenant turnover by 24% through proactive capital improvement projects and customer service programs. Skilled in Yardi Voyager, RealPage, AppFolio, and Excel for financial reporting and property performance tracking.
Work Experience
Senior Property Manager — Pinnacle Residential Group
Chicago, IL | January 2021 – Present
- Direct all leasing and operations for a portfolio of 4 property assets containing 680 multifamily units, generating $9.2M in annual rental revenue with 0 material audit findings.
- Supervised 3 assistant property managers and 6 maintenance technicians, increasing team work-order resolution times by 28% and tenant satisfaction ratings to 94% using AppFolio.
- Formulated and managed an annual operating budget of $3.8M, reducing operating expenses by 14% through vendor renegotiations for landscaping, trash removal, and HVAC services.
- Spearheaded a $1.2M capital improvement project that upgraded 120 units over 8 months, allowing for a 12% average rent increase upon lease renewal with 0 tenant complaints.
Property Manager — Vanguard Real Estate Services
Indianapolis, IN | September 2016 – December 2020
- Oversaw daily leasing, tenant relations, and facility operations for a 320-unit luxury apartment community, maintaining a consistent occupancy rate of 97% over a 4-year tenure.
- Decreased tenant delinquency rates from 6.2% to 1.8% by implementing an automated online payment portal and establishing proactive payment reminders for 300+ residents.
- Negotiated service contracts with 8 primary vendors, securing a 12% cost reduction on building insurance and facility maintenance while preserving all service level agreements.
- Coordinated 45 tenant move-in and move-out inspections monthly, optimizing unit turnaround times from 7 days down to 4 days and reducing vacancy loss by 22% overall.
Education
Bachelor of Science in Real Estate
DePaul University · Chicago, IL · 2016
Skills
Lease administration, Tenant relations, Rent collection, Budget forecasting, Vendor management, Capital improvement planning, Fair Housing compliance, Yardi Voyager, RealPage, AppFolio, Excel, Property maintenance, Conflict resolution, Lease negotiation, Contract bidding
Projects
Community Modernization Initiative
Role: Project Leader
Tools: Yardi Voyager, MS Excel, Microsoft Project
Managed a $1.8M property renovation that modernized 240 units, completing the project 3 weeks ahead of schedule and raising property value by 15%.
Operations Centralization Project
Role: Implementation Lead
Tools: AppFolio, Slack, Google Workspace
Standardized maintenance workflows across 3 properties, reducing work order cycle times by 35% and increasing first-time fix rates to 92%.
Certifications
- Certified Property Manager (CPM) (2020)
- Certified Apartment Manager (CAM) (2017)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Affiliations: Member of the Institute of Real Estate Management (IREM) (2017-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Senior Property Manager
Job Market Insights
$72,000
-
$112,000
Avg:
$86,000
Growth Outlook:
The demand for Property, Real Estate, and Community Association Managers in the United States remains stable, driven by the expansion of multifamily housing developments and commercial spaces. As property management software automates daily administrative tasks like rent collection and work order tracking, managers are expected to focus more on financial performance, asset valuation, and tenant retention strategies. Employment in this field is projected to grow by 5% over the next decade, with strong prospects in high-growth urban centers.
5% growth over 10 years
Key Skills Required
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