Team Lead

Team Lead — Meridian Business Group

Atlanta, GA | January 2021 – Present

• Supervised a cross-functional operations unit of 15 personnel, coordinating daily workflows and resolving resource constraints to boost project delivery speeds by 26%.
• Managed a regional operations budget of $1.2M, renegotiating vendor SLAs and service rates to reduce departmental overhead expenses by 14% ($165,000 saved annually).
• Automated project tracking workflows in Smartsheet and Jira, reducing weekly administrative logging times by 10 hours and decreasing team dependency bottlenecks by 32%.
• Directed the onboarding and training programs for 24 new team members, reducing the team onboarding cycle time by 28% and increasing KPI targets accuracy to 95%.

Senior Operations Specialist — Apex Business Solutions

Savannah, GA | September 2016 – December 2020

• Coordinated logistical support and project scheduling for 12 parallel business units, resolving 35+ resource conflicts and improving personnel utilization by 18%.
• Audited vendor billing transaction histories and invoice files in Salesforce, identifying 12 pricing anomalies to recover $42,000 in overcharges over 6 months.
• Standardized business process documentation in Confluence for 4 departments, reducing new hire onboarding ramp-up time by 30% and saving 8 weekly hours of training labor.
• Compiled weekly operational performance reports and metrics using Tableau for executive reviews, achieving a 99.6% on-time report distribution rate across 4 regions.

Team leadership, Process optimization, Performance monitoring, Conflict resolution, Resource allocation, Workflow scheduling, KPI tracking, Cross-functional collaboration, Vendor coordination, SLA management, Jira, Confluence, Microsoft Excel, Salesforce, Tableau, Power BI, Agile methodology

Operational Workflow Automation

Role: Lead Project Coordinator

Tools: Smartsheet, Jira, Confluence, Slack

Directed the automation of daily progress tracking across 3 teams, saving 12 hours of weekly manual reporting and accelerating sprint target completion by 22%.

Vendor SLA Restructuring Initiative

Role: Team Lead

Tools: Salesforce, Tableau, Excel

Audited and renegotiated 15 external vendor contracts, recovering $55,000 in billing discrepancies and cutting procurement costs by 15% within 6 months.

• Certified Associate in Project Management (CAPM) - Project Management Institute (2019)
• Lean Six Sigma Green Belt (ICGB) - American Society for Quality (2021)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Operations coordinator for regional food security initiatives (2022–present)
• Availability: 2 weeks notice