Tenant Relations Manager

Tenant Relations Manager — Pinnacle Property Management

Atlanta, GA | January 2024 – Present

• Managed resident communications and inquiries for a portfolio of 1,200 residential units, achieving a 95% satisfaction rating on annual resident surveys through proactive communication.
• Negotiated lease renewals and payment plans for over 150 tenants annually, reducing tenant delinquency rates by 18% and generating $62,000 in saved administrative costs.
• Partnered with maintenance supervisors to track and close 1,400+ work orders using Yardi Voyager, reducing the average repair turnaround time from 4.2 days to 2.8 days.
• Organized 8 resident community events per year, which increased average community participation by 45% and improved annual resident retention rates from 72% to 84%.

Tenant Relations Specialist — Summit Residential Group

Decatur, GA | June 2021 – December 2023

• Coordinated move-in and move-out inspections for 340+ tenants, automating the walkthrough documentation process to reduce security deposit processing cycle times by 35%.
• Resolved 92% of resident disputes and lease violations within 48 hours of initial report, decreasing legal arbitration occurrences by 22% over a 24-month period.
• Maintained digital tenant portals using AppFolio, onboarding 95% of new tenants onto online payment systems and lowering manual check processing volumes by 40%.
• Drafted and distributed monthly community newsletters and emergency notices to 800+ residents, improving resident policy compliance by 28% based on quarterly reviews.

Tenant relations, Lease administration, Conflict resolution, Resident retention, Vendor coordination, Work order management, Fair Housing compliance, Eviction processes, Community outreach, Yardi Voyager, AppFolio, Entrata, Zendesk, Salesforce CRM, Microsoft Office Suite

Digital Portal Adoption Initiative

Role: Tenant Relations Lead

Tools: AppFolio, Salesforce, Microsoft Teams

Led the migration of 1,200 tenants to a new digital portal system, achieving 96% adoption in 3 months and reducing office walk-in traffic by 55%.

Resident Retention Program Overhaul

Role: Tenant Relations Manager

Tools: Yardi Voyager, Zendesk, Canva

Created and executed a customized renewal reward structure and community event calendar, which increased tenant retention by 14% and saved $48,000 in turnover expenses.

• Accredited Residential Manager (ARM) (2023)
• Certified Property Manager (CPM) (2025)
• Certified Apartment Manager (CAM) (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Community representative for Atlanta Housing Alliance (2022–Present)
• Availability: 2 weeks notice