Rental Manager

Rental Manager — Cascade Residential Properties

Seattle, WA | October 2023 – Present

• Supervised daily leasing operations for a 280-unit residential portfolio, leading a team of 4 leasing agents to maintain a consistent 96% occupancy rate.
• Negotiated new vendor maintenance agreements for landscaping and janitorial services, reducing annual building operating expenses by 14% and saving $18,000.
• Implemented a digitized rental payment and communication portal via AppFolio, increasing online rent collections by 32% and reducing processing errors within the first 6 months.
• Resolved over 95% of tenant maintenance requests and lease inquiries within 24 hours, enhancing year-over-year resident satisfaction scores by 18% in surveys.

Assistant Rental Manager — Pinnacle Property Management

Tacoma, WA | August 2021 – September 2023

• Coordinated community marketing events and open houses for vacant rental units, converting 35% of walk-in tours into signed lease agreements over 2 years.
• Processed monthly rent billings, security deposits, and late payment assessments for 180 units with a billing error rate of less than 1% across the portfolio.
• Conducted weekly inspections of rental inventory, common areas, and vacant spaces, reducing municipal building code compliance violations by 45% in 18 months.
• Managed tenant check-in and check-out procedures for over 150 move-ins, reducing vacancy cleaning turnaround times by 3 days using a new inspection checklist.

Rental management, Lease administration, Tenant relations, Rent collection, Vendor management, Conflict resolution, Fair Housing laws, Rental inspections, Yardi Systems, AppFolio, RealPage, TenantCloud, Microsoft Excel, Microsoft Office, Canva

Rental Software Integration

Role: Project Lead

Tools: AppFolio, Microsoft Excel, Slack

Led the data migration of 280 tenant records and lease histories to AppFolio, completing the transition 10 days early with zero data loss.

Vacancy Optimization Campaign

Role: Assistant Rental Manager

Tools: AppFolio, Canva, Google Workspace

Redesigned digital marketing materials and social media outreach for vacant apartments, increasing virtual tour inquiries by 40% in 3 months.

• Certified Apartment Manager (CAM) (2023)
• National Apartment Leasing Professional (NALP) (2022)

• Languages: English (Fluent), Spanish (Conversational)
• Professional Memberships: National Apartment Association (NAA)
• Availability: 2 weeks notice