Quality Improvement Manager

Quality Improvement Manager — Apex Operational Solutions

Chicago, IL | January 2023 – Present

• Directed 2 quality improvement teams of 8 process specialists to execute workflow optimization across 4 major service lines, reducing service delivery cycle times by 26% using Minitab statistical analysis.
• Designed and implemented a continuous feedback system and automated database for 15 departments, saving 18 hours of manual tracking weekly and reducing process validation errors by 32%.
• Audited operational compliance across 12 vendor facilities, identifying 9 critical workflow bottlenecks and saving $55,000 in supply chain scrap costs during the initial 12 months of deployment.
• Partnered with business unit leaders to establish quality baselines for 6 key divisions, lowering compliance tracking deviations by 35% and saving $45,000 in regulatory penalty expenses.

Quality Improvement Specialist — Vanguard Business Consultants

Chicago, IL | June 2020 – December 2022

• Supervised process improvement reviews for 6 corporate accounts, utilizing Six Sigma DMAIC methodologies and Pareto analysis to keep administrative error rates under 0.8% across all lines of business.
• Investigated 48 critical process non-conformances annually using Ishikawa diagrams and 5-Why root-cause analysis, which accelerated corrective and preventive action (CAPA) cycle times by 30%.
• Authored 16 comprehensive standard operating procedures for process verification, reducing training onboarding ramp-up times for 6 new hires by 33% while maintaining ISO standards.
• Facilitated 4 comprehensive internal audits annually to ensure strict alignment with ISO 9001:2015 standards, identifying 12 documentation deficiencies and improving scorecards to 99%.

Lean Six Sigma, DMAIC, ISO 9001:2015, Root-Cause Analysis, Statistical Process Control (SPC), Process Mapping, CAPA, Supplier Quality, Minitab, Jira, MS Visio, Pareto Analysis, FMEA, Quality Management Systems (QMS), Continuous Improvement

QMS Integration & Automation

Role: Lead Quality Improvement Manager

Tools: Minitab, MS Visio, Jira, SharePoint

Led the 8-month implementation of an automated Quality Management System, reducing verification cycle times by 32% and eliminating 15 documentation bottlenecks.

Operational Waste Reduction Campaign

Role: Quality Improvement Specialist

Tools: Pareto Analysis, Ishikawa Diagrams, Excel

Overhauled 4 process workflows using Lean methodology, reducing administrative scrap rate by 24% and generating $65,000 in annual cost savings within 6 months.

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) (2024)
• Lean Six Sigma Black Belt (2022)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Operations advisor for regional food distribution non-profit (2021-present)
• Availability: 2 weeks notice