Operations Coordinator

Operations Coordinator — Beacon Advisory Group

Atlanta, GA | January 2024 – Present

• Coordinated scheduling and resource allocation for 8 consulting teams across 15 active client projects, reducing schedule conflicts by 32% and improving utilization rates by 14%.
• Administered a department operational budget of $650,000, monitoring expenses weekly to identify and eliminate redundancies, saving $45,000 in annual licensing.
• Designed and implemented a central database tracking system using Airtable and Jira, reducing team response time to external client inquiries from 24 to 6 hours.
• Facilitated weekly alignment meetings and cross-departmental standups, resolving communication bottlenecks and boosting project on-time delivery from 78% to 95%.

Associate Operations Coordinator — Vanguard Business Solutions

Atlanta, GA | June 2021 – December 2023

• Supported the migration of internal CRM systems for a staff of 80 users, training 100% of employees and reducing data entry errors by 24% within 4 months of launch.
• Managed facility vendor contracts and tracked service delivery metrics, renegotiating 3 major agreements to save 18% on monthly office maintenance costs while improving SLA response times by 15%.
• Maintained inventory and procurement logs for all office technology assets, reducing annual tracking discrepancies by 35% using barcode tracking integrations.
• Assisted project managers in compiling monthly status reports and KPIs, preparing executive presentations for 12 key enterprise stakeholders and reducing reporting time by 20%.

Workflow optimization, Resource scheduling, Budget tracking, Vendor negotiation, Database administration, Cross-functional communication, Jira, Airtable, Salesforce, Microsoft Excel, Slack, Zoom, Agile, Scrum

CRM Migration & Training Initiative

Role: Lead Operations Coordinator

Tools: Salesforce, Airtable, Zoom, Slack

Directed the transition of client tracking tools for 80 internal staff, completing migration 2 weeks ahead of schedule with 100% user adoption within 30 days.

Office Space Consolidation Project

Role: Operations Coordinator

Tools: Excel, Asana, Google Workspace

Coordinated the relocation of 120 employees to a new central office, reducing moving costs by $12,000 and downtime to under 4 hours.

• Certified Associate in Project Management (CAPM) (2023)
• Lean Six Sigma Green Belt (LSSGB) (2022)

• Languages: English (Native), Spanish (Professional Working Proficiency)
• Volunteer Work: Operations advisor for Georgia regional food bank initiatives (2022-present)
• Availability: 2 weeks notice