Front Office Supervisor

Front Office Supervisor — Vanguard Business Solutions

Atlanta, GA | March 2023 – Present

• Supervised a team of 8 administrative and front-desk personnel, scheduling shifts and conducting quarterly performance reviews that improved team productivity metrics by 18% over a 12-month period.
• Spearheaded the migration of paper-based visitor logs to an iPad-based digital check-in system, decreasing client registration errors by 32% and saving 14 hours of administrative entry weekly.
• Managed a departmental operational budget of $45,000, auditing office supply purchases and renegotiating office courier agreements to reduce monthly administrative overhead costs by 15%.
• Resolved guest and client escalations, addressing billing discrepancies up to $2,500 and establishing service recovery standards that increased customer satisfaction survey ratings from 84% to 96%.

Lead Receptionist — Beacon Health Center

Atlanta, GA | June 2020 – February 2023

• Coordinated front-desk administrative workflows for a busy clinical lobby serving 120+ daily patients, maintaining an average check-in wait time of under 4 minutes across all shifts.
• Trained 6 new receptionist hires on medical software and customer relation protocols, cutting onboarding time by 25% and maintaining a 98% accuracy rate in digital scheduling databases.
• Administered patient billing intake procedures, managing daily cash drawer audits and credit card transactions averaging $8,000 with zero balancing discrepancies over 14 consecutive months.
• Optimized the office supply inventory tracking system, reducing waste of printed clinical forms by 40% and saving the facility $3,200 annually in administrative printing costs.

Office administration, Team supervision, Guest relations, Front-desk operations, Conflict resolution, Scheduling, Billing, Record management, Budget management, MS Office Suite, QuickBooks, Salesforce, HubSpot, Zoom, Slack

Digital Check-In Implementation

Role: Project Leader

Tools: iPad Hardware, Envoy Visitor Management, G Suite

Led the rollout of digital registration kiosks across 3 offices, reducing check-in delays by 35% and saving 120 paper logs per week.

Billing Protocol Optimization

Role: Operations Coordinator

Tools: QuickBooks, Excel, Salesforce CRM

Standardized payment collection procedures for outstanding administrative balances, recovering $14,500 in overdue invoices within 60 days.

• Professional Administrative Certification of Excellence (PACE) (2022)
• Certified Administrative Professional (CAP) (2024)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Event coordinator for Atlanta community food banks (2021-present)
• Availability: 2 weeks notice