Server

Server — Bistro Luxe

Chicago, IL | January 2024 – Present

• Spearheaded tableside upselling of premium wines and daily specials using OpenTable guest profiles, increasing average check sizes by 16% over a 12-month period.
• Synchronized food and beverage service for a high-volume 6-table section using Aloha POS to track order courses, achieving an average table turnaround time of 48 minutes and boosting utilization by 14%.
• Trained and mentored 8 new front-of-house service staff members on ServSafe compliance and steps of service, improving onboarding efficiency by 20% and team order accuracy by 19%.
• Resolved guest complaints regarding preparation or timing using active listening and recovery policies, maintaining a personal positive feedback rating of 98% across 500+ OpenTable reviews.

Server — The Orchard Grille

Evanston, IL | September 2021 – December 2023

• Managed beverage inventory and daily cash drawer reconciliations using Toast POS, reducing end-of-shift register discrepancies by 92% and saving 15 minutes per shift.
• Collaborated with culinary team to orchestrate banquet events of up to 150 guests, using OpenTable Guest Center to align seating and ensuring courses were delivered with zero delays.
• Optimized section rotation and seat assignment techniques using OpenTable, increasing table occupancy rates by 12% and total beverage sales by 15% during peak weekend dinner services.
• Executed allergen safety protocols for guests with dietary restrictions, auditing 100% of custom orders in Toast POS to eliminate cross-contamination risks and preserve guest safety.

Guest relations, Table service, Wine and food pairing, POS systems, Order synchronization, Upselling, Allergen safety, Cash handling, Team collaboration, OpenTable, Toast POS, Aloha POS, ServSafe, Conflict resolution, Inventory management

Wine Pairing Program Integration

Role: Wine Program Lead

Tools: Toast POS, OpenTable, Wine Taster Pro

Coordinated with the sommelier to design a seasonal wine pairing program, training 12 service staff members and increasing beverage sales by 22% over 6 months.

Guest Loyalty and Feedback Optimization

Role: Lead Server

Tools: OpenTable Guest Center, Aloha POS

Piloted a personalized greeting and guest profiling workflow using OpenTable, increasing repeat customer visits by 15% and generating 80+ positive reviews.

• ServSafe Food Handler Certification (2021)
• ServSafe Alcohol Certification (2021)
• TIPS (Training for Intervention ProcedureS) Certification (2022)

• Languages: English (Native), Spanish (Conversational)
• Availability: 2 weeks notice
• Volunteer Work: Volunteer server at local community soup kitchen (2023-present)