Professional Resume Template for
Spa Manager
Elena R. Moreno
San Francisco, CA
(415) 555-0142
elena.moreno@email.com
linkedin.com/in/elena-moreno | elenamorenowellness.com
Professional Summary
Operations-focused Spa Manager with 6 years of experience driving revenue growth and staff performance across high-end wellness and day spas. Expertise includes P&L responsibility, inventory management, and implementing customer retention strategies that improved repeat bookings by 24%. Successfully managed teams of up to 18 massage therapists, estheticians, and receptionists while maintaining a 96% compliance rate with state health and safety standards. Proficient with Zenoti, Booker, and Meevo.
Work Experience
Spa Manager — Solstice Wellness Sanctuary
San Francisco, CA | May 2023 – Present
- Directed daily operations of a 14-room luxury wellness spa, managing a team of 18 service providers and front desk staff to achieve 94% guest satisfaction.
- Boosted monthly retail product sales by 28% and service revenue by 16% through the design and launch of a localized upsell training program for staff.
- Optimized appointment booking workflows using Zenoti, reducing average client check-in/check-out transition times by 2.5 minutes.
- Managed a quarterly supply and inventory budget of $45,000, negotiating vendor contracts to reduce product waste and overhead by 12%.
Assistant Spa Manager — Aura Day Spa & Salon
Oakland, CA | June 2020 – April 2023
- Coordinated scheduling and retail inventory for a high-volume urban day spa, processing over 1,200 monthly service bookings.
- Implemented a digital customer feedback loop, increasing positive Google reviews by 45% and client retention rate by 18% over 18 months.
- Supervised monthly inventory reconciliation and ordering processes using Booker, reducing stock discrepancies from 8% to under 1.5%.
- Developed onboarding and compliance training programs for 10 new estheticians and massage therapists, ensuring 100% adherence to state board standards.
Education
Bachelor of Science in Hospitality and Tourism Management
San Francisco State University · San Francisco, CA · 2020
Skills
Spa operations, Staff scheduling, Inventory management, P&L management, Retail merchandising, Customer relationship management (CRM), Guest relations, State Board safety & sanitation compliance, Team leadership, Staff onboarding & training, Zenoti, Booker by Mindbody, Meevo, Vagaro, Microsoft Excel
Projects
Spa Software Migration & Optimization
Role: Project Lead / Spa Manager
Tools: Zenoti, Excel, Slack
Led the 3-month transition of guest booking and inventory systems from legacy software to Zenoti, training 18 staff members and reducing scheduling overlaps to 0%.
Eco-Friendly Product Line Launch
Role: Retail & Merchandising Lead
Tools: Booker, Canva, Google Sheets
Managed the selection, merchandising, and marketing campaign for a new organic skincare line, generating $22,000 in new retail revenue in the first 90 days.
Certifications
- Certified Spa Supervisor (CSS) (2022)
- Licensed Esthetician (2020)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Event coordinator for community health and wellness fairs (2021-present)
- Availability: 3 weeks notice
Job Market Insights
Market data and opportunities for
Spa Manager
Job Market Insights
$52,000
-
$84,000
Avg:
$67,000
Growth Outlook:
The demand for Spa Managers and Personal Service Managers in the United States remains robust, driven by the expanding global wellness economy and a growing consumer focus on self-care and preventative health. As establishments implement advanced booking software and digital intake tools, managers are expected to focus heavily on driving retail sales, optimizing team scheduling, and enhancing the high-touch guest experience. Job openings in this sector are projected to grow by 7% over the next decade.
7% growth over 10 years
Key Skills Required
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