Fast Food Worker

Lead Crew Member / Shift Trainer — Brightside Burgers

Phoenix, AZ | November 2023 – Present

• Processed a daily average of 140 quick-service customer orders using Oracle MICROS POS, consistently maintaining cash drawer balancing accuracy within $1.50 over a 12-month period.
• Trained and onboarded 8 new fast food crew members on kitchen sanitation protocols and order entry procedures, reducing the average employee onboarding time by 2 days.
• Enforced ServSafe food safety standards across multiple food preparation stations, achieving a 100% compliance score on the county health department's bi-annual health inspection.
• Coordinated drive-thru communications and order handoffs during high-volume peak hours, decreasing the average customer ticket time from 155 to 134 seconds over 6 months.

Fast Food Worker — Flavors Quick Service

Phoenix, AZ | July 2022 – October 2023

• Prepared, assembled, and packaged up to 320 meal orders per shift under strict speed targets, maintaining a 99.2% customer satisfaction score on post-transaction digital surveys.
• Managed inventory stock levels for front-of-house service stations daily, reducing weekly condiment and packaging waste by 12% through accurate portion control methods.
• Cleaned, sanitized, and maintained commercial food preparation equipment and guest dining spaces daily, contributing to a 98% rating on internal cleanliness audits.
• Handled cash register and digital payment transactions totaling up to $2,800 per shift, resolving customer billing discrepancies and receipt errors within an average of 3 minutes.

POS systems, Cash handling, Register reconciliation, Customer service, Speed of service optimization, Drive-thru operations, Food preparation, ServSafe food safety guidelines, Kitchen equipment operation, Inventory monitoring, Portion control, Team training, Order accuracy, Toast POS, Oracle MICROS, Sanitization protocols

Drive-Thru Speed Optimization Initiative

Role: Shift Coordination Lead

Tools: Toast POS, Drive-Thru Loop Timers, Walkie-Talkies

Re-sequenced kitchen prep stations and optimized drive-thru handoff routines during peak hours, reducing average ticket times by 21 seconds and increasing vehicle capacity by 15%.

Ingredient Waste Minimization Drive

Role: Safety & Portion Control Auditor

Tools: Digital Portion Scales, Waste Log Spreadsheets

Developed visual portion guides and trained 14 crew members on portioning standards, reducing weekly high-cost protein waste by 16% and saving $380 in weekly food costs.

• ServSafe Manager (2024)
• ServSafe Food Handler (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Prepared meals for regional community food banks during monthly weekend outreach initiatives (2023-present)
• Availability: 2 weeks notice