Director of Operations

Director of Operations — Aegis Business Systems

Denver, CO | March 2020 – Present

• Led 5 cross-functional department heads and a total headcount of 68 personnel to restructure company-wide logistics operations, increasing fulfillment speed by 28% over 18 months.
• Managed an annual operational budget of $8.5M, utilizing NetSuite ERP to track expenditures and identifying overhead redundancies that reduced operational expenses by 14% ($1.2M).
• Negotiated new Service Level Agreements (SLAs) with 8 major shipping vendors, securing a 16% rate reduction while maintaining on-time delivery metrics at 98.4% across all regions.
• Implemented automated workflow tracking dashboards using Jira and Salesforce, reducing departmental project bottlenecks by 32% and saving 14 hours per week of administrative work.

Operations Manager — Summit Distribution Services

Denver, CO | June 2014 – February 2020

• Supervised daily warehouse operations and a team of 24 technicians, achieving a 99.2% inventory accuracy rate and decreasing quarterly product shrinkage by 41% over a two-year period.
• Directed Lean process audits across 3 distribution facilities, identifying workflow inefficiencies and implementing corrections that increased overall sorting throughput by 22%.
• Coordinated with the procurement team to source alternative packaging materials, reducing unit costs by 11% and realizing $95,000 in annual recurring material savings.
• Maintained safety protocols and led weekly compliance training sessions, resulting in 480 consecutive days without a recordable workplace safety incident, lowering insurance premiums by 8%.

Strategic operations planning, Budget forecasting and P&L management, Vendor and contract negotiation, Lean Six Sigma methodologies, Supply chain optimization, Process re-engineering, Change management, Risk assessment and mitigation, Salesforce CRM, NetSuite ERP, Jira, Microsoft Excel, Business intelligence dashboards, Team leadership

ERP System Migration

Role: Operations Lead

Tools: NetSuite ERP, Jira, Microsoft Teams

Directed the 10-month migration of financial and inventory tracking systems for a fleet of 4 warehouses, completing the project 3 weeks ahead of schedule and reducing manual tracking hours by 34%.

Supply Chain Consolidation Initiative

Role: Director of Operations

Tools: Salesforce, Smartsheet, Microsoft Excel

Re-negotiated logistics distribution agreements across 12 supply partners, consolidating routes to reduce annual freight transit times by 19% and saving $450,000 in operational costs.

• Certified Supply Chain Professional (CSCP) (2019)
• Lean Six Sigma Black Belt (2017)
• Project Management Professional (PMP) (2021)

• Languages: English (Native), Spanish (Conversational)
• Professional Memberships: Association for Supply Chain Management (ASCM) member since 2018
• Availability: 3 weeks notice