Director Business Operations

Director, Business Operations — Vanguard Global Solutions

Denver, CO | January 2023 – Present

• Managed an annual operational budget of $2.4M, optimizing vendor agreements and software contracting processes to reduce overall administrative overhead by 16% over 12 months.
• Led a cross-functional alignment initiative with 5 department heads, integrating Slack workflows to reduce dependency blockers and project cycle times by 20%.
• Designed and implemented a new performance dashboard using Tableau and ClickUp, increasing team project delivery velocity and target completion accuracy by 28%.
• Standardized internal operational workflows across 3 key divisions, training 45 staff members and reducing error rates in monthly financial reporting by 32%.

Business Operations Manager — ELEV8 Operations Group

Denver, CO | June 2020 – December 2022

• Coordinated daily business operations and resource allocation across 4 parallel client accounts, boosting overall team project delivery efficiency by 18%.
• Negotiated Scope of Work (SOW) agreements with 6 external vendor groups, saving $95,000 in software licensing and consulting fees over a 12-month period.
• Automated project milestone tracking and bottleneck alerts using Monday.com, reducing average time-to-resolution for internal team dependencies by 35%.
• Collaborated with the financial planning team to conduct weekly budget forecasts, identifying operational cost-saving opportunities that saved $64,000.

Operational efficiency, Budget forecasting, Vendor negotiation, SOW negotiation, Workflow optimization, Strategic planning, Resource allocation, Risk management, ClickUp, Asana, Monday.com, Slack, Tableau, SQL, Microsoft Excel

Enterprise Workflow Restructuring

Role: Lead Operations Director

Tools: ClickUp, Slack, Lucidchart

Led a 6-month initiative to map and re-engineer internal operations, reducing standard approval loop times by 40% and saving 15 hours of manual work weekly.

SaaS Procurement Integration

Role: Operations Manager

Tools: Excel, Slack, Jira

Managed audit of corporate SaaS licensing, consolidating redundant subscriptions to slash software expense run-rate by 22% within 4 months.

• Project Management Professional (PMP) (2023)
• Certified Business Operations Professional (CBOP) (2021)

• Languages: English (Native), Spanish (Professional working proficiency)
• Professional Affiliations: Member, Operations Management Association (OMA)
• Availability: 2 weeks notice