Cruise Director

Cruise Director — Oceania Horizon Voyages

Miami, FL | March 2023 – Present

• Direct onboard entertainment and activities for 4,200-passenger vessels, managing a cross-functional department of 38 staff and an operational budget of $450,000 to deliver high-quality guest experiences.
• Boosted guest satisfaction ratings for onboard entertainment programs from 81% to 94% over 18 months by redesigning daily activities and implementing real-time passenger feedback loops.
• Managed safety protocols and passenger evacuation drills for 100+ voyages, ensuring 100% compliance with SOLAS regulations and reducing drill completion times by an average of 4 minutes.
• Increased revenue from secondary entertainment services, including private excursions and VIP packages, by 18% through strategic promotion and cross-departmental coordination.

Assistant Cruise Director — Aura Luxury Cruises

Fort Lauderdale, FL | August 2020 – February 2023

• Coordinated daily execution of 25+ onboard activities and events, supervising a team of 15 hosts and technicians to ensure seamless scheduling and guest engagement on every voyage.
• Elevated passenger participation rates in daily recreation programs by 32% by introducing 6 new interactive guest shows and revising promotional scheduling in the daily ship newsletter.
• Partnered with shore excursion teams to streamline disembarkation logistics for up to 3,000 passengers per port, reducing average disembarkation delays by 15% over a 12-month period.
• Resolved over 95% of guest service complaints on the spot, training team members in conflict resolution and improving overall guest service scores from 3.8 to 4.7 out of 5.0.

Guest relations, Activity programming, Budget management, Safety and compliance, Conflict resolution, Crowd management, Team leadership, Public speaking, Logistics coordination, Event planning, SOLAS regulations, MS Office Suite, Resco PMS

Inaugural Voyage Entertainment Integration

Role: Entertainment Lead

Tools: Resco PMS, MS Excel, Slack, Adobe Audition

Led the coordination of a 4-day inaugural voyage entertainment program for 3,800 guests, completing all show setups 2 hours ahead of schedule and earning a 96% guest satisfaction rating.

Junior Crew Training Initiative

Role: Program Director

Tools: Google Workspace, Canva, Zoom

Designed and executed a 6-week onboarding curriculum for 24 new activities staff across the fleet, reducing new-hire ramp-up time by 20% and improving first-voyage performance reviews.

• STCW (Standards of Training, Certification and Watchkeeping) Certification (2020)
• Crowd Management Training (SOLAS V/2) (2021)

• Languages: English (Fluent), Spanish (Conversational), Italian (Basic)
• First Aid: CPR/AED Certified by the American Heart Association (2025)
• Availability: Ready for immediate ship placement