Busser

Lead Busser — The Hearthstone Grille

Denver, CO | November 2023 – Present

• Cleared and sanitized 40+ dining tables per shift in a 250-seat upscale establishment, maintaining an average turnover rate of 18 minutes (2 minutes faster than the venue's historical average).
• Supervised 4 junior bussers by designing daily section charts and staging tasks, ensuring 100% compliance with local health department regulations and ServSafe standards.
• Coordinated table availability updates with 3 host staff members using the OpenTable platform, which reduced front-of-house seating delays by 15% during peak weekend rushes.
• Expedited glassware replenishment to the main bar area, tracking inventory through Toast POS to prevent service bottlenecks and reduce bar restocking delays by 30%.

Busser — Terrace & Vine Bistro

Boulder, CO | June 2021 – October 2023

• Maintained cleanliness across 15 dining sections, executing table cleanup procedures within 3 minutes of guest departures to keep dining room flow smooth and organized.
• Sorted and transported 1,200+ plates and pieces of glassware per shift to the dishwashing station, maintaining a zero-breakage record over a 12-month consecutive period.
• Replenished 10+ beverage and side-station inventory categories, utilizing a FIFO rotation method to reduce ingredient waste by 12% over a 6-month tracking period.
• Resolved guest requests for water, bread, and condiments during peak service hours, directly contributing to a 10% increase in positive FOH survey feedback.

Table bussing, Table turnover optimization, Sanitation and food safety, Guest relations, Section management, Glassware handling, Barback support, ServSafe standards, POS terminal operations, High-volume service coordination, Time management, OpenTable, Toast POS, OSHA guidelines

POS and Table Mapping Redesign

Role: FOH Advisory Lead

Tools: Toast POS, OpenTable, FloorPlan Creator

Collaborated with the General Manager to re-map the dining room floor plan on OpenTable, increasing maximum seating capacity by 8% and improving server section rotation efficiency by 15%.

ServSafe Sanitation Training Implementation

Role: Safety Coordinator

Tools: ServSafe Portal, OSHA Guidelines, Google Sheets

Designed and implemented a visual checklist system for 8 bus staff members, reducing post-shift cleanup time by 20 minutes and achieving 100% score on health department inspections.

• ServSafe Food Handler (2021)
• ServSafe Alcohol (2022)
• First Aid / CPR / AED (American Red Cross) (2023)

• Languages: English (Native), Spanish (Professional Working Proficiency)
• Volunteer Work: Food pantry assistant at Denver Community Food Bank (2022-present)
• Availability: Immediately available for evening, weekend, and holiday shifts