Business Improvement Lead

Lead Business Improvement Specialist — Veritas Operations Group

Atlanta, GA | May 2022 – Present

• Directed the redesign of core order-to-cash process workflows using BPMN 2.0 standards, reducing transaction errors by 32% and accelerating billing cycles by 14 days.
• Led cross-functional teams of 8 analysts to implement a robotic process automation (RPA) tool, automating 14 manual tasks and saving 1,800 hours of labor annually.
• Managed a portfolio of 5 Lean Six Sigma process improvement projects with budgets up to $850,000, achieving $1.2M in annual operational cost reductions within 10 months.
• Facilitated 12 post-merger integration workshops to align departmental standard operating procedures (SOPs), which improved cross-functional delivery efficiency by 22%.

Senior Business Improvement Analyst — Sterling Process Consulting

Charlotte, NC | August 2017 – April 2022

• Analyzed warehouse picking and inventory replenishment processes using Minitab, identifying bottlenecks and improving total warehouse throughput efficiency by 18%.
• Formulated process capability indices and control charts for a customer care operations department of 60 agents, reducing average call hold times by 35 seconds.
• Partnered with software engineering teams to deploy a new project governance dashboard in Jira, reducing cross-departmental blocker resolution times by 28%.
• Mentored 14 junior analysts in Lean Six Sigma Green Belt methodologies, contributing to a project portfolio that delivered $950,000 in operational waste savings.

Lean Six Sigma, DMAIC, Process Mapping, BPMN 2.0, Root Cause Analysis, Value Stream Mapping, Kaizen, Change Management, Prosci, Microsoft Visio, Signavio, Minitab, Power BI, Jira, Asana, SAP ERP

Order-to-Cash Automation Initiative

Role: Lead Process Architect

Tools: Signavio, MS Visio, UiPath, Power BI

Led the end-to-end process discovery and automation of billing reconciliation, saving 1,800 annual hours and achieving 99.8% invoice matching accuracy in 6 months.

Logistics Optimization Program

Role: Senior Process Consultant

Tools: Minitab, MS Visio, SAP ERP, Excel

Redesigned warehouse replenishment workflows using Lean principles, cutting lead times by 26% and recovering $450,000 in inventory storage costs over 9 months.

• Lean Six Sigma Black Belt (LSSBB) (2021)
• Project Management Professional (PMP) (2019)
• Prosci Certified Change Practitioner (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Operational advisor for regional food bank logistics (2020-present)
• Availability: 3 weeks notice