Banquet Manager

Banquet Manager — Summit Ridge Grand Hotel

Denver, CO | January 2024 – Present

• Directed daily banquet operations for a 400-room luxury hotel, managing an annual event budget of $2.2M and supervising up to 55 service staff members during peak convention seasons.
• Coordinated 180+ large-scale corporate and social events annually, using Delphi and Social Tables to optimize floor plans and achieve a 96.4% on-time execution rate.
• Reduced labor costs by 14% over a 12-month period by implementing a predictive scheduling system in Micros POS that aligned staffing levels with real-time occupancy data.
• Led weekly training programs on service standards and food safety for 40+ servers, raising departmental guest satisfaction survey scores from 82% to 95%.

Assistant Banquet Manager — Crestview Resort & Spa

Boulder, CO | August 2020 – December 2023

• Supervised setup and food service logistics for 120+ events, including multi-course dinners and weddings, maintaining a zero-safety-incident record for 3 consecutive years.
• Negotiated vendor contracts for event equipment and linen rentals, saving the department $35,000 annually while expanding high-end catering inventory by 15%.
• Audited weekly beverage and food inventory levels using Excel spreadsheets, which decreased waste by 18% and improved budget tracking accuracy for large events.
• Resolved client service issues during live events within 10 minutes of notification, maintaining a 94% guest retention rate and generating repeat bookings for corporate accounts.

Event planning, Catering operations, Labor scheduling, Food safety standards, Beverage management, Delphi, Social Tables, Micros POS, Excel, Vendor negotiation, Guest relations, Budgeting, Staff training, Hospitality logistics

Convention Center Food & Beverage Overhaul

Role: Lead Operations Manager

Tools: Delphi, Micros POS, Excel

Redesigned the buffet and kitchen service workflows for a 1,200-guest convention hall, reducing average dinner service duration by 25 minutes and saving $12,000 in labor costs.

Grand Ballroom Renovation and Launch

Role: Banquet Operations Coordinator

Tools: Social Tables, Excel, MS Project

Coordinated table layouts and safety compliance audits for a 500-seat ballroom grand opening, resulting in 100% capacity booking and zero compliance violations.

• Certified Food and Beverage Executive (CFBE) (2022)
• Certified Meeting Professional (CMP) (2024)

• Languages: English (Native), Spanish (Conversational)
• First Aid: CPR/AED Certified by American Red Cross (2025)
• Availability: 2 weeks notice