Travel Agent

Senior Travel Advisor — Apex Luxury Journeys

Miami, FL | June 2023 – Present

• Curated 140+ bespoke international travel itineraries annually for high-net-worth individuals, generating $1.8M in bookings and boosting overall leisure sales volume by 32%.
• Negotiated preferred supplier contracts with 18 boutique hotel groups across Europe, securing exclusive amenities and saving clients an average of 15% on lodging rates.
• Coordinated logistics and visa processing for 8 corporate group retreats of up to 90 participants, maintaining a 99% on-time travel execution rate and zero booking delays.
• Integrated Sabre GDS workflows with Travefy itinerary software, cutting individual package formulation times by 28% and increasing daily quote capacity from 6 to 10.

Travel Consultant — Vantage Global Travel

Fort Lauderdale, FL | June 2021 – May 2023

• Managed end-to-end flight, hotel, and transport bookings for 300+ leisure travelers annually, achieving a 94% customer satisfaction score across follow-up surveys.
• Resolved 45+ mid-trip travel disruptions and emergency re-bookings annually, reducing client wait times by 40% and keeping cancellation losses below 5% of revenue.
• Utilized ClientBase CRM to track client preferences and purchase history, driving repeat business by 22% and generating $650,000 in additional travel sales.
• Administered travel insurance policy sales to 85% of eligible international clients, increasing auxiliary agency revenue by $34,000 in a 12-month period.

Sabre GDS, Amadeus, Travelport, ClientBase CRM, Travefy, International Ticketing, Group Logistics, Vendor Negotiation, Travel Insurance Sales, Customer Relations, Crisis Management, Route Optimization

Corporate Group Retreat Logistics

Role: Lead Travel Planner

Tools: Sabre Red 360, ClientBase, Slack

Coordinated complex multi-destination travel for a 120-person corporate summit, resolving 15 schedule conflicts and finishing 5% under the client's $250,000 budget.

Luxury Destination Wedding Coordination

Role: Destination Wedding Specialist

Tools: Travefy, AgentMate, Excel

Managed flights, lodging, and transfers for 85 wedding guests in Amalfi, achieving zero travel disruptions and securing a 12% group discount on room rates.

• Certified Travel Associate (CTA) (2023)
• CLIA Certified Cruise Counsellor (CCC) (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Travel advisor for regional youth study abroad programs (2022-present)
• Availability: 2 weeks notice