Professional Resume Template for
Technical Writer
Ethan J. Miller
Austin, TX
(512) 555-0174
ethan.miller@email.com
linkedin.com/in/ethan-j-miller | github.com/ethanjmiller | ethanmiller.dev
Professional Summary
Systems-oriented Technical Writer with 5 years of experience authoring high-impact software documentation, developer guides, and API reference manuals within technology and SaaS environments. Expertise includes designing information architecture, single-source publishing, and Git-integrated docs-as-code workflows. Successfully reduced customer support ticket volume by 28% and decreased developer onboarding cycle times by 35% through structured, user-focused documentation. Proficient with Markdown, Git, Swagger/OpenAPI, MadCap Flare, and DITA/XML.
Work Experience
Technical Writer — Apex Software Solutions
Austin, TX | June 2023 – Present
- Authored and maintained 150+ REST API reference topics using Swagger and OpenAPI specifications, reducing initial developer integration times by 32% for 450+ external API users.
- Led the migration of 1,200 pages of legacy product documentation to a Markdown-based docs-as-code workflow, decreasing publication turnaround time from 14 days to less than 2 hours.
- Collaborated with 12 software engineers to draft comprehensive system architecture documentation, reducing onboarding time for new engineering hires by 25% over a 12-month period.
- Established a documentation linting pipeline using Vale and GitHub Actions, lowering grammatical and structural errors in published user guides by 85% across 6 core product lines.
Associate Technical Writer — Vertex Tech Labs
Dallas, TX | June 2021 – May 2023
- Wrote 80+ software user guides and release notes, improving knowledge base search click-through rates from 55% to 78% and reducing customer support ticket escalation rates by 18%.
- Audited and revised 300+ legacy support articles for SEO keyword alignment, driving a 34% increase in self-service article traffic and saving $12,000 in support operations costs.
- Configured single-source publishing via MadCap Flare, streamlining content delivery across PDF, HTML, and mobile outputs to save the writing team 15 hours of manual formatting per week.
- Conducted user feedback surveys on documentation helpfulness, implementing changes that raised positive helpfulness ratings from 62% to 88% over an 8-month period.
Education
Bachelor of Science in Technical Communication
Texas State University · San Marcos, TX · 2021
Skills
API documentation, Markdown, Single-sourcing, Information architecture, Software developer portals, Style guides, Version control, MadCap Flare, DITA/XML, Swagger, OpenAPI, Git, Hugo, Vale linting, Jira, Confluence, HTML/CSS
Projects
Developer Portal Launch
Role: Lead Technical Writer
Tools: Swagger, OpenAPI, Git, Jekyll
Authored complete REST API reference and quick-start tutorials, reducing integration time for new platform developers by 30% and boosting registration rates by 22%.
Legacy Docs Migration
Role: Technical Writer
Tools: MadCap Flare, Git, Python
Migrated 2,500 pages of legacy Word files to a single-source publishing system, cutting content publication cycles from 5 days to under 1 hour.
Certifications
- Certified Professional Technical Communicator (CPTC) - Practitioner (2024)
- Certified Professional Technical Communicator (CPTC) - Foundation (2022)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Open-source documentation contributor for local tech initiatives (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Technical Writer
Job Market Insights
$72,000
-
$118,000
Avg:
$92,000
Growth Outlook:
The demand for Technical Writers in the technology sector is projected to remain stable, with the U.S. Bureau of Labor Statistics forecasting a 1% employment growth from 2024 to 2034. While generative AI and automated authoring tools are streamlining draft generation and content reuse, skilled technical writers remain vital for structural organization, clarity, and information accuracy. High complexity in SaaS platforms, APIs, and cloud services will continue to sustain demand for specialized writers who can translate dense engineering specifications into clear, accessible developer docs.
1% growth over 10 years
Key Skills Required
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