Telecommunications Manager

Telecommunications Manager — Apex Global Logistics

Dallas, TX | January 2024 – Present

• Supervised a team of 6 network engineers to transition 14 corporate offices to an SD-WAN architecture, reducing data transport latency by 28% and cutting monthly circuit expenses by 16%.
• Negotiated telecom carrier agreements and master service contracts worth $1.2M, consolidating vendors to lower annual telecommunications operating costs by 19% without reducing service capacity.
• Led the deployment of a cloud-hosted VoIP phone system for 1,500 remote and on-site employees, increasing system availability to 99.99% and resolving employee setup tickets 35% faster.
• Implemented real-time network monitoring protocols using SolarWinds, which lowered the mean time to identify and repair critical packet loss incidents from 4.5 hours down to 48 minutes.

Telecommunications Specialist — Vertex Technology Solutions

Dallas, TX | August 2020 – December 2023

• Maintained the PBX and unified communications systems for a campus of 800 users, resolving over 450 network tickets annually while keeping customer satisfaction scores above 94.5%.
• Coordinated fiber optic and structured cabling installations for 3 office expansions, completing all physical layups 10 days ahead of schedule and within the designated $250,000 budget.
• Configured and audited security access lists on 45 router and switch interfaces, reducing unauthorized network connection attempts by 31% through modernized network security protocols.
• Conducted quarterly audits of telecommunications billing invoices, identifying and recovering $42,000 in billing errors and unused circuit fees over a three-year period.

Telecommunications management, Unified Communications (UC), Voice over IP (VoIP), SD-WAN implementation, SIP trunking, Network infrastructure, Cabling standards, Cisco IOS, SolarWinds, Wireshark, Vendor management, SLA monitoring, Project planning, Budget optimization, Fiber optics

Enterprise SD-WAN Migration

Role: Project Lead & Telecom Manager

Tools: Cisco SD-WAN, SolarWinds, Wireshark

Managed the migration of 14 offices from legacy MPLS circuits to SD-WAN, completing the project 2 weeks ahead of schedule and reducing operational circuit costs by 16%.

Cloud UCaaS Deployment

Role: Telecommunications Engineer

Tools: Avaya, Microsoft Teams Phone, PowerShell

Transitioned a legacy PBX platform to a cloud-based unified communications system for 1,500 users, achieving 99.99% system availability and saving $85,000 annually.

• Cisco Certified Network Associate (CCNA) (2020)
• Project Management Professional (PMP) (2023)
• Registered Telecommunications Project Manager (RTPM) (2025)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Technical advisor for community digital literacy programs (2021–present)
• Professional Memberships: IEEE Communications Society (IEEE ComSoc)