Professional Resume Template for
Technical Writer Manager
Victoria S. Lawson
Austin, TX
(512) 555-0182
victoria.lawson@email.com
linkedin.com/in/victoria-lawson | github.com/victorialawson | victorialawson.dev
Professional Summary
Technical Writer Manager with 6 years of experience leading documentation teams, designing complex information architecture, and establishing docs-as-code workflows. Expert in managing developer portals, single-source publishing, and CI/CD pipelines. Guided 2 writing teams of 6 specialists to overhaul legacy API references, reducing support ticket escalation by 32% and decreasing developer onboarding cycles by 28%. Proficient in Git, Markdown, Swagger/OpenAPI, MadCap Flare, and DITA/XML. Skilled in translating product roadmaps into structured content strategies, tracking team velocity via Jira, and improving self-service content metrics.
Work Experience
Technical Writing Manager — Apex Cloud Solutions
Austin, TX | January 2024 – Present
- Directed 2 documentation teams of 6 writers to deploy a Markdown-based docs-as-code workflow, decreasing documentation deployment turnaround time from 10 days to 2 hours.
- Established documentation quality standards and automated linting using Vale and GitHub Actions, reducing grammatical and styling errors by 82% across 5 core product lines.
- Orchestrated the redesign of the enterprise developer portal using OpenAPI specifications, lowering initial integration support ticket volumes by 34% for 650+ external partners.
- Facilitated sprint planning and tracked content velocity for 4 parallel software products in Jira, increasing on-time release documentation delivery from 78% to 96%.
Senior Technical Writer — Vertex Tech Labs
Dallas, TX | August 2020 – December 2023
- Authored 140+ REST API reference topics using Swagger, improving developer onboarding time by 28% and driving a 45% increase in API registration rates over a 12-month period.
- Configured single-source publishing via MadCap Flare, streamlining content output to PDF and HTML formats and saving the writing team 15 hours of manual formatting work per week.
- Conducted documentation usability surveys with 120 users, implementing structural improvements that raised self-service article helpfulness ratings from 58% to 84%.
- Mentored 3 junior writers in Git workflows and XML authoring, reducing average content drafting errors by 22% and accelerating team onboarding time by 30%.
Education
Bachelor of Science in Technical Communication
Texas State University · San Marcos, TX · 2020
Skills
API documentation, Markdown, Git, GitHub Actions, Information architecture, Developer portals, Single-source publishing, MadCap Flare, DITA/XML, Swagger, OpenAPI, Vale linting, Content strategy, Jira, Confluence, Technical illustration, HTML/CSS, Agile methodology, Scrum, Localization, Team management
Projects
Global Developer Portal Redesign
Role: Lead Documentarian
Tools: OpenAPI, Swagger, Git, Hugo, GitHub Actions
Led the launch of a new API portal, reducing developer setup time by 35% and increasing registration by 40%.
Docs-as-Code Migration Initiative
Role: Writing Team Manager
Tools: Markdown, Git, Vale, Jenkins, Jekyll
Migrated 1500 legacy pages of product help to Markdown, cutting the publishing cycles from 5 days to 1 hour.
Certifications
- Certified Professional Technical Communicator (CPTC) - Practitioner (2023)
- Certified ScrumMaster (CSM) (2021)
Additional information
- Languages: English (Native), French (Conversational)
- Volunteer Work: Technical writing mentor for regional non-profit code bootcamps (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Technical Writer Manager
Job Market Insights
$110,000
-
$165,000
Avg:
$135,000
Growth Outlook:
The demand for technical writing managers in the United States remains positive, driven by the expansion of SaaS, cloud computing, and AI-integrated software sectors. As platforms become more complex, organizations require leaders who can structure multi-channel information architectures and establish efficient docs-as-code publication workflows. Employment for technical writers and managers is expected to grow by 5% over the 2024-2034 decade. Organizations will continue to recruit leaders who can direct writing teams, oversee API developer portals, and maintain compliance standards.
5% growth over 10 years
Key Skills Required
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